Customer Service Representative
Resume:
SOPHIA ATWELL
BROOKLYN NY 11229
Email ******@*****.***
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OBJECTIVE: Seeking a position that will utilize and enhance my
marketing and communication skills.
EXPERIENCE: Euro RSCG Life Media
New York, NY
Media Coordinator
04/09- 07/10
. Maintain Ad Tracking Report for all print ads.
. Prepare and revise media schedules in the PERQ/MARS
system
. Generate and submit Insertion Orders to reserve
advertising space
. Resolve billing discrepancies and submit all invoices
for payment
. Research target audience online habits and lifestyles
. Assist the Planners in preparation of competitive
analysis for clients
Euro RSCG Life x2 -Pharmaceutical
Division New York, NY
Traffic Coordinator Sanofi Aventis
(Lantus-Apidra) 04/07-4/09
. Routed and obtained approval of printed pieces, comps
and mechanicals
. Updated daily Hot-Sheets with schedules for all
projects
. Setup and hosted weekly kick-off and status meetings
. Performed administrative duties for the Director of
Operations
. Maintained the Agency's Freelance database
VMS (Video Monitoring Services)
New York, NY
Account Sales Assistant
02/07-04/07
. Conducted news searches utilizing In-House data base.
. Edited Closed Caption news monitoring reports.
. Communicated and respond to clients requests in a
timely manner.
Apple Bank for Savings
Brooklyn, NY
Customer Service Representative
08/98-02/07
. Communicated and resolved customer related
discrepancies.
. Opened new and serviced existing accounts, which includes but is not
limited to: IRAs, checking, and lines of credit.
. Developed and maintained business relationships with customers.
. Generated and analyzed daily new account reports to track branch goals
EDUCATION: B.S. Business Administration, Emphasis, Marketing
Edgar Evers College
Brooklyn, NY
SKILLS: Microsoft Office, MS Project, Lotus Notes
and PERQ/MARS.
REFERENCES FURNISHED UPON REQUEST
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