Manager Customer Service
Resume:
Hugh Manning
Jefferson City, MO 65101
abivdz@r.postjobfree.com
Retired USAF Master Sergeant with over 16 years of experience in all facets
of supervisory of Air Force personnel and management of day to day
operations. I not only possess strong leadership and interpersonal skills
but have a strong work ethic and a "can do" attitude. I am currently
seeking a rewarding position incorporating my extensive military experience
into a rewarding civilian career.
EXPERIENCE
2009 - 2010 Programs Manager, Logistics 2020, Doha Qatar
. Promoted to Programs Manager within 10 months of joining the company.
. Responsible for transportation operations in Qatar, Iraq and
Afghanistan.
. Provided professional transportation and quality customer service to
over 6,000 military and civilian personnel traveling through Qatar.
. Processed over 70 tons of cargo to include shipping, receiving and
expedient delivery to the customer.
2007 - 2008 Human Resources Manager, Master Sergeant, Dover AFB, Delaware
. Advised Squadron Commander on management issues involving health,
morale and welfare of over 500 personnel.
. Mentored new leaders on Air Force Core Values and professional
development.
. Provided guidance to personnel on training, education and career
development.
2005 - 2007 Manager, Ramp Services, Master Sergeant, Dover AFB, Delaware
. Managed and supervised eighty military and civilian personnel in the
handling and loading of cargo and mail for the largest air terminal in
the Department of Defense.
. Directed the movement of 89,000 tons of cargo on 6000 missions
annually.
. Orchestrated the build-up and rapid movement of 883 tons of vehicle up-
armor kits.
. Managed the refurbishment and redistribution of pallets and net assets
valued at $8 million.
Hugh Manning
12510 South Bend Road
Jefferson City, MO 65101
abivdz@r.postjobfree.com
2003 - 2005 Air Transportation Standardization and Evaluation Mgr.,
Technical Sergeant,
Dover AFB, Delaware
. Managed the evaluation and certification assessments of 500 military
and civilian personnel.
. Conducted monthly evaluations to ensure policies and procedures were
adhered to.
. Instructed over 100 student in air craft load planning, explosive
safety and joint inspection classes qualifying personnel in critical
wartime skills.
. Point of contact for scheduling US Army training program.
2000 - 2003 Special Cargo Services Shift Supervisor, Technical
Sergeant, Dover AFB, Delaware
. Responsible for the leadership and supervision of over 10 military and
civilian personnel processing, warehousing, aircraft loading and
downloading of Special Handling Cargo and Mail.
. Receipted, inventoried and palletized more the 33,000 parcels of
military mail annually.
. Inspected and processed 260 tons of hazardous cargo monthly.
. Instituted operational training to activated reservists to develop
full proficiency.
1997 - 2000 Air Terminal Operations Shift Supervisor, Technical Sergeant,
Dover AFB, Delaware
. Responsible for directing Air Terminal Operations for the largest
arial port within the Department of Defense.
. Monitored daily commercial carrier compliance with $45 million
contract.
. Load Planned over 10,080 tons of cargo monthly on a variety of
aircraft.
1988 - 1997 Air Transportation Specialist
. Served at various locations throughout the world to develop the
necessary skills to advance and excel in my Air Force career.
SPECIAL TRAINING AND QUALIFICATIONS/EDUCATION
. Hazardous Materials Preparer Qualified
. Senior Non-commissioned Officer Academy
. Joint Inspection Instructor Course
. Principles of Instruction Course
. Non-Commissioned Officer Academy
. Management and Aerial Port Operations
. Associates Degree - Community College of the Air Force
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