Customer Service Sales
Resume:
Desiree Dudley-Leach
Goose Creek Sc 29445
************@*****.***
Education
Limestone College, North Charleston SC
Pursing Bachelors in Business Administration (Expected Graduation
2012)
Related Courses:
Money and banking Intro to business
Financial Accounting
Employment History
May 2008-Present Wachovia, Mt.Pleasant, SC
Retail Teller
Sell products and services to customers and prospective customers. Serve
customers by accurately and promptly performing transactions while
delivering exceptional customer service. Make sales referrals when
appropriate. Promptly process consumer and business transactions in an
accurate and efficient manner follow bank policies, procedures, and
security guidelines; comply with federal, state, and local regulations;
maintain awareness of updated policies and procedures. Balance cash
transactions daily and minimize out of balance occurrences; when necessary
research missing deposits and balance discrepancies. Assist customers with
checking account reconciliation.
January 2005-December 2007 First Contact/Iqor, North Charleston, SC
Customer Service Rep.
Contacted customers regarding past due balances on accounts, negotiated
for payments and made payment arrangements while providing excellent
customer service. Probe customers to make sure that they have the best
options for them,
Promoted to a position to assist new hires with training, recognized by
quality managers for consistently providing excellent customer service
while maintaining collection and sales goals.
October 2002-October 2003 Comcast Cable, North Charleston, SC
Customer Service Rep.
Took inbound calls from cable customers regarding setting up new service,
scheduled service calls, took payments, and set up payment arrangements
Provided assistance to trainers by compiling training materials for new
hires.
Qualifications
I have over 2 years experience in retail sales. I have great problem
solving skills, excellent written and verbal communication skills, with an
eye for detail. I work great in a team environment, I am extremely
productive in a high volume, high stress situation. I consistently meet
and exceed all sales goals set before me.
Contact this candidate