Customer Service High School
Resume:
JEFFENESE ROSE
**** ******* ******, ****** **, 02126
*************@***.***
Tel: 617-***-****
OBJECTIVE
Skilled and dedicated Executive Assistant with 5 years experience in
coordinating, planning and supporting daily operational and administrative
functions. Committed to professionalism; highly organized, work under
strict deadline schedules with attention to detail; have excellent written
and verbal communication skills with over 12 years of excellent Customer
Service Skills.
CUSTOMER SERVICE
o Oral and Written Communication
o Team Work
o Business Awareness
o Organization and Management Skills
o Responsibility and Initiative
o Problem Solving
PROFESSIONAL EXPERIENCE
Grand Circle Travel LLC July 2009 - August 2010
Travel Counselor
o Build relationships with GCT travelers with goal
of 100% client satisfaction by meeting or
exceeding goals for productivity and air issues.
o Handle an average of 8 or more in- bound customer
service calls per hour
o Communicate with Air CS/ Sale with any relevant
updates, changes or reservation request or air
variances.
o Booking air request for passengers based on
routing availability, assign seats, special meal
requests, wheel chair requests in Amadeus
o Providing terminal numbers and aircraft type and
special seat requirements.
o Selling business class and economy plus packages.
Computershare INC February 2008 - February 2008
o Responsible for handling customer/shareholder and
or broker inquires generated by phone, email and
or written correspondence relating to account
status activity.
o Researches account and transaction records to
resolve account issues and basic discrepancies and
provides documentation on customer activities.
o Supports customer service improvements by actively
participating in trials of new systems and pilots
of new processes.
Bank of America June 2005 - December
o Responsible for offering and selling financial
products, mortgages and services to both consumer
and business customers.
o Establish, develop, retain and deepen long term
relationships with current and potential customers
in the community.
o Meet sales and customer delight goals by
proactively meeting and greeting customers quickly
identifying needs as they enter.
o Opening deposit accounts, taking loan
applications, handling customer service requests.
o Supervisor
o Served as a subject matter expert, coach team
members.
o Coordinate with other teams and managers in
implementing appropriate strategies to
continuously improve site delight through the
associate delight team.
o Facilitate new hire in soft skill training of the
New Service of Excellence Standards.
o Develop team building strategy and improve non-
performing team to exceed expectation. Manage and
motivate my direct reports toward meeting career
goals outlined in their development plans.
Cornwall Hireage INC June 2000 - April 2005
o Perform tasks such as calendaring, scheduling of
appointments, meetings, conference calls, off-site
events, catering and travel arrangements.
o Managing calendar and schedules for company CEO
and other executives.
o Prepares materials for board and investor
relations meetings. Maintains strong working
relationships within all levels of the company, as
well as outside vendors and contacts.
o Create and/ or modify PowerPoint presentations as
needed for various meetings and company
presentation.
EDUCATION
January 1998-March 2000
Knox Community College - Business Management
Knox High School - High School Diploma
Knox Proprietary School
TECHNICAL SKILLS
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Office,
QuickBooks, Contact Call Tracking System, Doc Viewer, Amadeus E -
University: Selling Travel- Simple Round Trip in Command.
Designation Certified Notary Public ( CNP)
References Available Upon Request
Contact this candidate