Customer Service Manager

Mary Michelle Barge

**** *********** ****

Flower Mound, Tx 75029

Home Phone 972-***-****

Cell 972-***-****

e mail ********.*****@*********.***

PROFILE:

Team player who can also work independently. O rganized, responsible, MS Office experience, and travel

coordinator.

Extensive experience in the customer service industry. I am seeking an office administrative position with

a growing organization that will allow me to excel and give my best to an employer.

QUALIFICATIONS:

• Accurate, efficient and detail-oriented.

• Substantial experience and outstanding skills in customer service.

• Ability to adapt

• Strong written and oral communication skills.

• Excellent interperson skills, ability to work well with others, in both supervisory or support staff

roles.

• Word, Excel

WORK HISTORY:

Office Manager, Leads to Leases, Flower Mound, TX 2007-2008

Executed and performed general file maintenance activities required to produce accurate, complete and

timely reports. Supervised employees, coordinated travel for the President of the company. Created Excel

spreadsheets based on the Leasing Agents evaluations for performance reviews and company

recognition program. Made daily calls, copies and submit faxes to agents for data entry info.

Executive Corporate Travel Agent, Rosenbluth Travel, Las Colinas, TX 1999-2001

Coordinate the domestic and international travel of the Nokia Executives utilizing SABRE. Developed

strong relationships with clients to ensure the customer needs were met in a timely manner. Received the

Salmon Spirit award for professionalism and courtesy. Faxes, Copies and Correspondence to Clients.

Corporate Travel Coordinator, Amtech, Dallas, TX 1990-1999

Arrange all domestic and international airline, hotel and car rental reservations for all employees as the

company expanded from 42 to over 200 personnel with use of SABRE. Monitor, interpret and oversee the

corporate travel policy. Manage Petty Cash. Reconciled Corporate Diners Club statements for all

employees (i.e. delinquency, annual fees and monthly summaries) Audited travelers expense reports

based on the company policies. Created spreadsheets to reflect current travel expenses by departments

and travelers. Negotiated Airline, Hotel and Car rental contracts for a more effective cost management

which created a savings of $100,000 for the company in Airline savings. Interface with Travel Agency and

review Travel management reports.

Office Assistant, Amtech, Dallas, TX 1990-1992

Answered and transferred phone calls to assist the receptionist as needed. Processed and distributed

incoming mail and faxes. Bulk mailings, Purchaser of Office supplies, cross-trained in Accts. Payable and

Receivable duties. Audit Travelers Expense reports utilizing the Corp. Travel policy.

Assistant Store Manager, Clothestime, Dallas, TX 1990

Customer Service. Assist Store Manager. Open and close store, Supervise and train new employees.

Prepare weekly schedules, payroll, management and inventory reports for District Manager. Managed

daily cash, night deposits.

Distribution Center Coordinator, A Pea in the Pod, Dallas, TX, 1989-1990

Supervising the shipping and receiving department. Data entry of purchase orders, transfers, updating

vendor and sample files.

Assistant Manager, The Right Price, Mesquite, TX 1988 – 1989

Customer Service, assist store manager, open and close store. Supervise and train new employees,

management reporting and prepare payroll.

Salesperson, Naturalizer Shoes, Northpark Mall, Dallas, TX 1987 - 1988

Open and close store; assist customers with selection and purchase of shoes. Maintain daily reports.

Received CARE award for highest sales in one day.

Opening Manager/Crew Leader, Wendy’s, Sierra Vista, AZ 1985-1986

Opening store, supervising and training new employees, cashier, and customer service.

Education:

The Art Institute of Dallas, Dallas, TX 1987-1989, Associate of Applied Arts, Deans List

Cochise Community College, Sierra Vista, AZ 1985-1986

Buena High School, Sierra Vista, AZ 1981-1985

Volunteer Experience:

Book Fair Chair, PTA Meetings Chair and Website Chair 2010

President of PTA, Forest Vista Elementary School, 2008-2010,

Vice-President of PTA, Forest Vista Elementary School 2006-2008

Library and Workroom Elementary School Volunteer 2008 to current

Girl Scouts USA Troop Leader, 6 years: plan, budget and organize educational and social programs for

Troop progressing through 4 levels of Scouting and continuing to next level

Contact this candidate