Project Manager Sales
Resume:
Saul Bernal ********@****.**.***
***** ******* ********* ****, ** 78148
Summary of Qualifications
. Results-oriented, self-starter, highly motivated, and enthusiastic
team player with comprehensive Kronos and application management
experience in server hardware and software configuration.
. Possesses strong knowledge and ability to manage a wide range of
Information Systems Technology Platforms and Applications. Experienced
in managing Dell's high-security network of servers.
. Successfully migrated West Corporation from a Windows payroll
environment to a sophisticated and worldwide payroll platform for West
Corporation(resulting in $1.3 MM dollars in cost savings.
. Coordinated replacement of malfunctioning hardware at customer sites
as well as installing newly ordered time clocks, configured and tested
all new Kronos custom pay rules as requested by our customers,
replaced payroll network terminals, direct connect and modems.
. Led a technical group of Developers, Server Administrators, System
Analyst, and Network Engineers in a major Kronos payroll
upgrade/support of West Corporation's US and International payroll
environments.
. Supervised a team of data-center Operators, and LAN Administrators
responsibilities included: monitoring and maintaining all network
connectivity, backups, nightly processes, and reports.
Education and Training
. Kronos Certified
. NT 4.0 Core Technology, TCP\IP, Essential Networking
. NT Workstation, NT 4.0 Server Courses
. Microsoft 2003 Project Manager, Cognos Solutions
. Microsoft SQL 2K Server and Microsoft 2000
. College Industrial Engineering 3-years of Coursework
. Round Rock High School, Round Rock, TX 1984
Professional Experienc
Matrix Inc / Cox Enterprises Atlanta Georgia
Kronos SME Application Manager August 2010 - Present
. Employed by Cox Enterprise to configure, test and implement new union
payrules, workrules, rounding rules, holidays, punch interpretation
rules, etc.
. Interview union management and payroll specialist to ensure Kronos is
calculating time as per design documents.
. Responsible for demonstrating Kronos functionality to union users.
. Involved with validation of web server configuration.
Eclipsys/ NorthShore LIJ Hospital Long Island NY
Kronos System and Application Administrator April 2010 - July
2010
. Hired by Eclipsys as a SME consultant to assist and lead in a new
Kronos 6.1.9 implementation.
. Responsible for building and configuring NorthShore Hospital Kronos
training, development and testing web/app environments.
. Actively assisting in gathering interface data requirements
. Leading a technical group in the configuration of 300 plus Kronos
4500 terminals
. Supporting one hospital currently on Kronos 4.3, building payrules,
workrules, shift diffs, zones, and zone combination as requested.
Navisite Inc. Minneapolis, MN
Kronos Senior System and Application Administrator April 2008 - March
2010
. As Kronos subject matter expert and team member of a large hosting
organization, responsibilities include day-to-day team mentoring of
Systems Analyst and Systems Administrators in supporting clients, such
as: Crayola, Good Year, Jamba Juice, Commerce Bank, Delta Global
Services, Keystone Foods, etc.
. Supports Kronos 4.x, 5.x, 6.0, and 6.1 on Oracle 10g and SQL 2K;
utilizes Kronos connect as interface.
. Performs Kronos upgrades, tests on newly developed pay rules,
troubleshoots existing pay rule configurations, opens Kronos tickets
as needed with Kronos Global support, troubleshoots 460, 480 and 4500
time clock connectivity and configuration issues, creates best
practice configuration suggestions to external customers, and
implements and approves Kronos changes in a timely manner.
. Configures Kronos labor levels as requested, creates custom Hyper
finds as requested, configures DCM's as needed implementing service
packs, and creates new devices per customer request.
. Leads meetings with Business functions and Development teams to plan
projects, resources, and dates.
. Implements process controls to monitor the progress of projects and
detect and remedy variances.
. Demonstrates excellence in requirements, design, programming, testing,
and problem solving skills.
. Proven ability to plan and manage multiple assignments, meet
deadlines, and deliver quality products.
. Consistently reviewed and approved test results, and confirmed and
verified across requirements matrix.
. Performs multiple system design tasks in the SQL server, such as:
system analysis, data mapping, database architecture, database design,
script management to create tables, indexes, stored procedures, and
functions.
. Successfully manages data migrations, daily processes and reports,
system development, testing and implementation of all aspects of the
application change control including: data migration and data quality.
West Corporation San Antonio, TX
Senior System Applicator Administrator June 2000 - February
2008
West Corporation a leading provider of integrated customer contact
solutions focused on helping Fortune 1000 companies acquire, manage,
retain and grow their customer relationships. Their revenues exceed $4
billion. Customer base include: AT&T, Providian, EarthLink, AOL,
DirecTV, Dell, Cisco, Microsoft, and IBM.
. Managed a technical group responsible for supporting West Corporation
payrolls in Canada, Jamaica, Philippines, and US. Tasked with
identifying and documenting all business and technical requirements to
develop and support the worldwide payroll environment at West
Corporation.
. Supported, configured, and tested Kronos pay rules, work rules, pay
codes, zones, and security profiles.
. Provide outstanding support(experienced and certified by Kronos in WFC
3.4, trained by Kronos Inc, and experienced in Kronos 2C, 3A, 3.0,
3.4, currently on 5.1.15 operating on SQL 2K.
. Oversaw the day-to-day SQL database maintenance and security as well
as Kronos web servers, Kronos Report Servers, Kronos Data Collection
Managers, Background Processors and ninety plus Kronos 480 Ethernet
time clocks, which were responsible for 35,000 employees.
. Consistently involved in ongoing evaluation of payroll applications
such as Kronos, ADP, and KiX.
. Created and reviewed standardized West Corporate server requirements,
ensured West IT followed SOX guidelines, and participated and provided
expertise in custom application design meetings, which guided
developers in designing custom applications that utilize systems most
logical resources.
. Provided Kronos training and technical support to the production staff
throughout the project's life cycle.
. Participated and initiated project meetings and scheduling of team
training as needed for each project.
. Provided support of various platforms, applications, and servers, as
well as custom interfaces and Microsoft packaged software, and
supported servers of SQL 7.0 and SQL 2K, operating on Win2K and XP.
. Highly competent in reviewing relational database design principles to
ensure system performance.
. Duties included: overseeing and ensuring documentation is available
and accurate when testing newly developed code, maintaining test
payroll databases and web servers, and ensuring service desk requests
are complete and accurate when introducing new code into a production
environment.
. Proven expertise in detailed and accurate evaluation of applications
impact on production environment.
Kronos Inc. Dallas, TX
Field Service Representative December 1995 - June
2000
. Coordinated replacement of malfunctioning hardware at customer sites
as well as installing newly ordered time clocks; configured and tested
all new Kronos custom pay rules as requested by clients.
. Demonstrated excellent follow-through replacing payroll network
terminals, direct connect, and modems.
. Provided phone support to Kronos internal and external customers to
satisfy customer needs.
. Participated in closing sales of payroll software and hardware,
providing upgrade recommendations to external customers, gathering
functional requirements for new Kronos customers and implementing
configurations.
Dell Computer Corporation Austin, TX
Data Center Supervisor September 1991 -
December 1995
. Recognized as visionary and creative thinker adept at conceptualizing,
defining, and implementing strategic operations processes and new
technology integration, which increased data center availability.
. Monitored the process of providing support to all of Dell's internal
and external customers.
. Supervised a team of data-center Operators, and LAN Administrators;
responsibilities included monitoring and maintaining all network
connectivity, backups, nightly processes, and system reports.
. Reported nightly activity, monitored, and maintained Tandem, VAX,
UNIX, and Novell systems.
. Provided performance and exception reports on operations for morning
delivery to management.
. Performed data extraction and analysis rapidly and on request reports
for Sales and Marketing.
. Duties included: daily monitoring using HP Open View of routers and
switches; reviewing and approving backups and restores, providing
support for CAC group (Help Desk), and escalating incident tickets and
requests to the appropriate support groups.
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