Customer Service Project Manager

Kathy J. David

303-***-**** (Cellular)

************@*****.***

Objective: Seeking a position with a secure company which allows for

professional growth and a

positive environment.

Qualifications: Self starter and able to work independently and as a team

member. Efficient in multi tasking and organization. Competent in

communications, with extensive customer service, data entry, and strong

interpersonal skills. Expert in office tools and techniques. Skills

include 10 key, Microsoft Word and Excel, and Internet. System experience

with MetaFrame, Access 200, Centricity, and Mysis Systems.

Education: 1991- 1992 Mesa Community College

1988- 1991 Poway High School Graduate

Employment History

2009- Present: Accounts Receivable Specialist, Radiology Imaging

Associates

Resolve Insurance denials, work zero payments

Collect patient payments and arrange Budget Plans

Post Insurance payments, adjustments, deductibles

Communicate with Insurance Companies and Patients

Consistent productivity of 50+ accounts daily/ Required

2009: Claims Encounter Specialist, Emergency Medical Service Center

Pay Transportation Claims for non emergency vendors

Strong Data Entry

Heavy Filing

Assisting Clients and Vendors via Telephone, Email, and Fax

Resolve Non Payment or Payment Discrepancy

2005- 2008: Mid Level Manager, Western Skies Billing

Family Practice, internal Medicine, and Urgent Care Specialties

Full Cycle Medical Billing

Charge Entry

Payment Posting/ Deposits

Medicare and Medicaid

Collections

Insurance Appeals

Employee Training on all duties including systems

Special Projects

End of Month Balancing/ Reports

Accounts Receivable Benchmarks Met 3 Consecutive Months

2004- 2005: Account Representative, Electronic Medical Management Inc.

Anesthesia Billing

Payment Posting

Charge Entry

Collections

Data Entry

Employee Training

2002- 2004: Account Representative, Rocky Mountain Gastroenterology

Full Cycle Billing

Charge Entry/ Payment Posting

Collections

ICD-9 and CPT knowledge

Insurance Appeals

Accounts receivable Benchmarks achieved on a tri- monthly basis reliably

2000- 2002: Administrative Assistant, ICG Communications

Project Manager for Director and Executive V.P.

Schedule Conferences

Arrange Travel Itinerary

Client Contact

Maintain and Manage Residential Phone Service

Special Projects

1999- 2000: Office Manager, FCG Communications

Schedule and Coordinate Field Jobs

Update and Maintain Spreadsheets/ Reports

Arrange Travel Itinerary

Process Time sheets

Packaging and Shipping

Maintain Office Supplies/ Equipment

Educate New Hires, I-9 and Policies

1994- 1998: Customer Service Representative Telemarketing, AT&T

Strong Inbound Telemarketing, Light Outbound

Manage Internal and External Resources to Determine Highest Savings

Telephone sales include: Internet, Pagers, Local, and Long Distance

Consistently Met Monthly Sales Quota

Contact this candidate