Customer Service Loss Prevention

Mia L. Wilson

**** ******* ** ***. ***, Washington, DC 20020

202-***-****(H) 240-***-****(C)

****.******@*****.***

Objective: To obtain a challenging position as a residential leasing

consultant in turn building a long lasting career. My goal is to utilize my

Administrative, Customer Service, and Acquisitions, to increase occupancy,

build & retain an excellent relation with the public.

Technical & Business Skills: Windows XP, Office XP, Word Perfect 9 & 10,

Windows 98 & 2000, Excel, Microsoft Outlook Database, E-Forms Flow

Application, American registry/Credit Retriever, Onesite, ISM Database,

Team Player, Ability to work in fast paced environment while producing

accurate results, Marketing, Excellent Customer Service, Communication with

residents and executives, Effectively manage time and priorities on

projects, Ability to apply knowledge and make decisions independently

Education

C.H. Flowers High School -Lanham MD (2001-2005)

Fair Housing, Collections training

Honors & Awards

Outstanding Customer Service Award, Realty Outstanding Work Award,

Outstanding Unarmed Security Guard of the Month.

Professional Experience & Employment:

Woodside Village Senior Community 1/09 - 8/10

Leasing Specialist

. Completes lease form or agreement and collects rental deposit.

. Responsible for insuring the "model" apartments and target apartments are

ready for show; responsible for maintaining work areas and office in clean

and orderly manner; need to have an awareness of the "curb appeal" of the

property.

. Thorough knowledge of lease terms, specifications and all community

policies.

. Knowledgeable of required telephone and sales techniques.

. Knowledgeable of current market conditions.

. Fully informed of current rental rates, sizes, locations and all

amenities of property.

. Maintain contact with all apartment locator services and local businesses

to provide informational material. Update periodically.

. Responsible for "shopping" competitive properties.

. Develop full knowledge of application information required, screening

processes and policies

regarding rentals.

. Responsible to play an active role in the renewal process.

. Responsible for proper maintenance of all resident and property files.

Walter Reed Army Medical Hospital 10/06-

12/08

Supply Administrator

. Provided supply and clerical support to Inventory Management Specialists

engaged in managing commodities.

. Frequent technical intervention because of unstable demand patterns and

standard supply level formulae can not accurately predict item demand.

. Established and revised stock levels for authorized stockage items and

determine quantities required to maintain sufficient on-hand items.

Experienced judgment and consultation with using activities and Inventory

Control Points (ICP).

. Recognized and corrected improper postings and incomplete transactions on

automated listings through the use of excel spread sheets.

. Evaluated the necessity to stock nonstandard items based on established

demand, consultation with using activities, and sound judgment.

. Followed up with Order points, warehousing receiving personnel and

shippers to ensure timely delivery of supplies.

. Assisted supply and clerical personnel in using activities to resolve

problems related to documentation and receipt of supplies.

. Navigated through ISM Database to locate Soldiers information if

necessary while performing other duties as assigned.

. Sized Soldiers to ensure they received proper gear while on base.

Ridge Wood Apartments 11/05

-9/06

Leasing Consultant

. Schedule move ins, assist Washington gas with new move ins and shut

offs and update vacancy reports.

. Input new lease applicants, work orders, lease units, and answer

high volume phone calls

. Ensuring all resident were in compliance with lease agreements in all

areas

. Leasing/Marketing- handing leasing procedures, assisting: marketing

outreach, specials and discounts, and planning Leasing Expos for

Southern PG Communities. Ensure all advertisements are current with

availability and specials

. Reduced Delinquency by actively filing court proceedings and resident

one on one meeting.

. Educate residents and prospects on credit scoring and repair.

. Assist in reviewing resident files for Bond Audits and reports.

. Move Outs- Pre-inspections, Final Inspections, Collections, Schedule

Turns

. Plan and execute resident activities, community events and collaborate

with other leasing consultants with designs for outreach flyers.

. Post money, reconcile batches, research accounts, maintain collections

chart

. Update and file tenant information, research rental and job

verification

On Target Security 5/05

-10/05

Security Guard

. Provided 24-hour surveillance at properties.

. Improved the quality of life promoting safety and security to businesses

and neighborhoods.

. Provide appropriate customer service and loss prevention coverage

during operating hours, premise maintenance, PR events.

. Ensure regular testing and proper working function of all physical

security devices, responding to and troubleshooting systems failures

as needed.

. Maintain a thorough operational knowledge of LP (Loss Prevention)

Training Manuals, policies and procedures.

. Ensure compliance with loss prevention policies and procedures within

retail environment.

. Conduct investigation, report findings and follow-up as needed

Filled/Faxed Proper Paperwork.

Contact this candidate