Manager Customer Service

Jesus M. VASQUEZ

objective

To obtain a position where I can: contribute my knowledge and experience,

exceed the positions requirements and duties to the best of my ability, become

an integral asset to a company who offers a full time or part time position

and the opportunity for growth, and longevity.

Experience

9/2008 - PRESENT FAMILY COMPUTER GUYS RIVERSIDE, CA

Computer Technician

Physical set up new in-home/business computer with installation

Removal of malicious software, spyware, rootkits, malware and viruses

Performance optimization including startup and shut down processes, and test

operating systems for proper functionality

System Restoration processes with data back-up and transfer and removal of

unwanted software and trial ware

Perform crucial operating system software upgrades

Provide telephone and in-person troubleshooting assistance (via online

researching of problems)

Small hardware repairs such as fan replacement, hard drive replacement, and

memory upgrades

Website building through wordpress

44/2/2007 - 9/2/2008 Trailer Fleet Int.

LLC Fontana, CA

Assistant Manager/ Customer Service Representative

Made daily collection calls for past due/unpaid invoices and collected all

financial transactions of up to $70,000 per month.

Directly assisted customers with all ordering requests, damage/warranty

claims, and concerns.

Daily generated customer invoices for repairs and damages to our product.

Effectively communicated and executed daily transactions with customers,

vendors and team members.

Audited weekly service invoices for distribution companies, ensuring each

client are accurately billed for maintenance services.

Oversaw administration staff by daily ensuring office productivity and

efficiency

Scheduled and dispatched drivers on trailer pickups and drop offs.

Meticulously processed all trailer inspections prior to rental or lease and at

the completion of contract to ensure appropriate condition of product.

Worked directly with General Manager towards generating contracts and

delivering presentations and developing servicing agreements for clients.

Improved per client sales and business relationships by conducting regular

client visits and marketing calls.

Open up new customer accounts

Monthly calls to insurance companies to obtain corrected or expired insurance

certificates

5/10/2004 - 9/8/2006

Ironman Parts Corona, CA

Shipping & Receiving Clerk/General Laborer

Properly and rapidly filled a high quantity of customer product orders on a

daily basis.

Effectively communicated and generated daily department updates in employee

productivity reports with branch manager.

Audited company inventory systems and generated invoices for accuracy.

Ability to direct complex projects from concept to fully operational status.

Established a solid, professional relationship with Vice President, General

Manager and Operations Manager based on trust and proven results.

Maintained the integrity of inventory data, sales invoices, delivery and cash

flow using Microsoft: Word, Excel, RF scanners and proprietary systems

Education

Riverside Community

College Riverside, CA

Obtained Associates Degree in general education

Cal State University of San Bernardino

Projected completion of B.S. in Computer Science in June 2013

sKILLS & kNOWLEDGE

Typing (50 WPM), Ten Key (By touch)

Knowledgeable in:

Computer systems: Windows 7, Macintosh Microcomputer systems and Microsoft

systems such as: Works, Outlook, Word, Excel, and PowerPoint, Filemaker pro

and Quickbooks.

Wordpress: Build websites using wordpress technology

telePhone: 951-***-****

20706 IRIS CANYON ROAD. RIVERSIDE, CALIFORNIA 92508

Contact this candidate