Engineer Maintenance

PROFESSIONAL EXPERIENCE

Network Operations Technician 2009-Present

Global Research Network Operations Center, IUPUI, Indianapolis,

Indiana

Provide customer and engineer support for the Global Research Network

Operations Center (GRNOC) daily shift operations in the areas of

networks including the IUPUI campus network, the IU state data and

video networks, the Indiana Giga-POP, National Lambda Rail, along with

other IU supported national and international high performance

research and education networks. Involves detailed ticket creation and

management to track support and repair of issues and maintenance on

the networks, as well as, excellent written and oral communications

presence.

Webmaster, IUPUI 2001-2009

Indiana University Purdue University Indianapolis, Indianapolis,

Indiana

In this position I was responsible for content management,

maintenance, design collaboration, and expansion of IUPUI's core web

presence, helpdesk for the web at IUPUI, and customer support for

multiple departments. Designed and led training and Q&A sessions for

communication channels on campus. Administered and maintained non-

centralized web server for purposes of hosting the IUPUI Photo

Gallery. I assisted in managing the IUPUI web team of three web

specialists and several interns during my time there. Additional

responsibilities included PC and network connectivity troubleshooting

and local desktop support (Local Service Provider services).

Network Specialist 1996-2001

Beech Grove High School, Beech Grove, Indiana

Managed operating schedules, maintenance and repair of five multi-

media computer labs and network/client setup, installations and

maintenance on the system-wide WAN as the site administrator.

Webmaster responsibilities included generating content for and

performing maintenance on the BGHS web site. Additional

responsibilities included technical support, troubleshooting,

creative, as well as, creating and updating school-wide organizational

databases for inventory management. Faculty, student and community

instruction on computer and technology use; this included basic,

intermediate and advanced computer applications and for students web

page design and implementation.

Network Maintenance/Multimedia Technician 1995-1996

Metropolitan School District of Pike Township, Indianapolis, Indiana

Developed video and PowerPoint Multi-media presentations for district-

wide audiences throughout the school year. The duties of this

position also included instruction of faculty and staff on the use of

various technologies, network maintenance, troubleshooting and

expansion, operation and maintenance of Distance Learning equipment.

SOFTWARE / HARDWARE EXPERIENCE

Footprints Ticket Management Software, Microsoft Certified Systems

Engineer, Windows 3.x-Win7, MS Server 2003, MacOS, Apache web servers,

Microsoft IIS servers, DOS, VPN, ADS, UNIX command line, Cisco, MS

Office, Adobe PageMaker, Adobe Creative Suite CS3-4, HTML, XHTML, CSS,

PHP, Perl, C/C++, Visual Studio (ltd.), various web design and

development tools, ASP, and MySQL database maintenance.

EDUCATION

Ivy Tech University

Major: Associates Degree in Applied Sciences Certification: Novell

CNE / Microsoft MCSE

Indiana University Purdue University at Indianapolis

Major: Telecommunications, Computer Science Concentration:

Audio/Video Production

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