Sales Representative Customer Service
Resume:
Kenneth G. Johnson
***** **********, ********* ** *****
***********@*****.*** 586-***-****
PERSONAL ATTRIBUTES AND ABILITIES
Possesses high level of integrity; dedicated employee motivated to achieve organizational
o
success
Interacts effectively with diverse, multi generational workforce
o
Innovative and resourceful; customer oriented with excellent interpersonal skills
o
Microsoft Works Microsoft Word JD Edwards ANZEO
PROFESSIONAL EXPERIENCE
Over 10+ years of Customer Service in the Transmission Supply field with a customer portfolio of
•
250+ customers
o Managed over 50+ customers on a daily basis, processed over the phone orders, internet
orders as well as orders for daily local deliveries along with orders to be processed for
UPS shipments
Lead Customer Rep for incoming calls for customer assistance for sister stores
o
(Grand Rapids/Toledo/Taylor)
Assisted with collections of customer account balances, and past due balances
o
o Liaison between company and UPS for orders on a daily basis by phone and World
Shipper computer program (tracking/problem solving/updates); Able to track packages by
UPS; Assisted with walk in customers at front counter. Processed payments on parts
orders (cash, checks and credit cards)
Experience in building Torque Converts and Axels
o
o Key carrying commercial cleaner for Comerica Banks; in charge of three facilities. Responsible for
all aspects of cleaning; janitorial, floors, break room, tellers area
Product Sales – Product Demonstrator – Costco
o
o Call Center Representative – Cold calling for donations for the Women’s Breast Cancer
Association
o Independent Contractor for the Better Business Bureau – Cold calling nationwide for accreditation
sales to join the Better Business Bureau
EMPLOYMENT HISTORY
Better Business Bureau Sales Representative Current
First Class Management Call Center Representative September 2014
SGN Nutrition Sales Representative – EcoDrink August – September
2014
TRANSTAR Industries Senior Sales Representative April– October 2012
J Mar Cleaning Bonded Cleaning Representative 2007 2008
D & E Automotive Senior Representative 1984 April 2012
EDUCATION
Certificate Macomb Community College – Robotic Technology 1978
Diploma Pershing High School 1977
KENNETH G. JOHNSON
30532 Cantabarry
Roseville M I 48066
January 16, 2015
Human Resources;
P lease allow this letter to serve as an informal int roduction. I feel my resume
speaks for i tself and I would like to take the opportunity to tell you more about my
work experience and how my skill set could contribute to the successful day-to-day
r unning of your company. I would be happy to supply strong references at your
request.
I look forward to discussing my future position with your company.
S incerely,
Kenneth G. Johnson
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