Customer Service Administrative Assistant
Resume:
Rosalind D. Woody
**** ****** ****** **** * Birmingham, Alabama 35242 * 205/ 541-0915 *
**********@*******.***
October 11, 2010
Recruiting Manager:
With a financial and administrative background in both corporate and small
business settings, I feel well qualified for the position described. I was
previously responsible for processing refinance mortgage loans while
maintaining client communications. In this position I worked independently,
and on a team while making decisions quickly and effectively.
I am accustomed to a fast-paced environment where deadlines are a priority
and multitasking is a requirement. I welcome challenges and work hard to
attain my goals. My interpersonal skills have been strengthened through
constant negotiations and communication with clients and managers. Also, my
ability to problem solve is an asset I can bring to Drummond Company.
Please contact me at your earliest convenience so that I can further
discuss my interest in the position. Thank you for your time and
consideration.
Sincerely,
Rosalind Woody
**********@*******.***
Rosalind D. Woody
1837 Cahaba Forest Cove, Birmingham, Alabama 35242 ? 205-***-****
? **********@*******.***
SUMMARY
High energy financial administrative professional with ten plus years
experience supporting diverse business environment. Dependable detail-
oriented team member with strong customer service skills and focus on
process improvement
SKILLS
(General Office Tasks ( Customer Service (
Research
( Switchboard Operations ( Microsoft Office & Outlook2007 (
Excel
( Publisher & PowerPoint ( Data Entry
EDUCATION
University of Alabama at Birmingham (August 2007)
Birmingham, AL
Concentration: Communications, B,A
Minors: Mass Communications & Art Studies
EXPERIENCE
Wells Fargo Home Mortgage 02/2009 - 01/2010 (via Robert Half Int'l)
Birmingham, AL
Mortgage Loan Processor
. Contributed a 57% close rate to teams' sales increase in 2009 while on
a top 3 team.
. Processed 90% of assigned loan applications per campaign while
managing 100-200 applicants
. Prevented fraud and misuse of funds 33% through careful examination
and verification of borrower records and employment.
. Negotiated loan payments and rates while exhibiting excellent customer
service skills for borrower retention
American Medical Response 07/2008 - 10/2008 (via Office Team)
Birmingham, AL
Executive Administrative Assistant (Temp Position)
. Processed billing invoices (EODs) daily
. Performed HR tasks daily
. Weekly AR and AP tasks performed
. Approved expense reports and ordered inventory
Global Financial Aid Services 12/2006 - 06/2008
Birmingham, AL
Point of Contact (POC) & Financial Aid Agent
. Assistant Supervisor
* Supervised FA agents in resolving issues properly
* Advise and assist students attending college with their financial aid
process.
* Problem solved student financial aid issues
* Maintained daily quotas and performed various databases research
IKON Office Solutions 06/2005 - 10/2006
Birmingham, AL
(FSR) Field Support Representative & (OSS) On-site Service Specialist
* Assisted individual sites and manage ever-changing schedules and job
tasks
* Filed court documents regularly
* Constant on-the-fly learning while performing customer service
* Met tight deadlines, problem-solved, and maintained billing reports
* Performed daily copying, faxing, floor runs, courier runs, scanning
and emailing
Misa Metal Blanking 04/2004 - 04/2005 Tarrant, AL
Data Entry Clerk & Purchase Assistant
* Input daily incoming and outgoing shipment information
* Quality checked shipment papers against computer information
* maintained vendor information
* Learned and implemented a new computer system
* Generated and tracked purchase orders, until they were closed and
filed
The Brooks Firm, P.C. 04/2000 - 11/2002
Birmingham, AL
Legal Assistant
* Handled a multi-line phone system & maintained attorneys calendars
* Performed general office duties
* Restructured and implemented a working filing system
* Trained new employees, kept deposits and balances for one attorney's
organizations
* Interviewed clients for discovery responses
Contact this candidate