Manager Customer Service
Resume:
Jonathan Schrader
Branford, CT 06405
*-********@*******.***
Education University of New Haven, West Haven, CT
Master of Arts: Industrial-Organizational Psychology
Concentrations: Organizational Development / Conflict
Management
Graduated: July 2010
Cumulative GPA: 3.7
University of Connecticut, Storrs, CT
Bachelor of Arts: Philosophy
Minor: Criminal Justice
Graduated: May 2007
Relevant Coursework: Organizational Change & Development,
Organizational Behavior, Personnel Training & Development,
Motivation & Morale, Small Group Dynamics, Leadership,
Statistics, Research Methods, Moral Theory, Philosophy of
Law, Philosophy and Social Ethics, Public Administration,
Abnormal Psychology, Social Psychology, Symbolic Logic
Experience Bredenberg Associates, Montague, MA
October 2009 - August 2010
Intern : Connecticut League for Nursing - Project Aid
Observed Executive Level Board Members
Input critical/strategic thinking to Board Members
Bridged gaps between Executive Directors: COO and CSO
University of New Haven, West Haven, CT
January 2009 - July 2010
Graduate Assistant
Maintained the university website
Edited photos, documents, pamphlets
Ran errands for superiors
Eagle Alloys, Guilford, CT May 1997 -
December 2008
Office Assistant
Answered phones: customer service/order processing
Coordinated documents: fax, file, and copy
Shipping & handling of in/out bounded products and materials
Hollister Co, Westbrook, CT December 2007 -
August 2008
Store Manager
Performed opening/closing duties
Created merchandise floor plans
Hired/supervised entire staff
Robert Half International: OFFICETEAM November 2006
- April 2007
Recruiting Manager
Interviewed and skill tested candidates
Coordinated candidates into temporary and permanent positions
Maintained client account
Source, Hartford, CT May
2006 - July 2006
Account Manager, Leader
Interviewed/hired account representatives
Instructed account representatives
Generated account sales
StudentCity.com, Storrs, CT June
2005 - May 2006
Campus Manager/On-site Liaison
Hired campus representatives
Managed campus representative accounts
On-site Representative: Cancun, Mexico
Computer Skills HRIS Peoplesoft Blackboard SPSS Microsoft Office
Internet Photoshop Dreamweaver Estrada Flash
Activities CT Foodbank, East Haven, CT
28. Volunteer, Summer 2010
University of New Haven Leadership Initiative
29. Undergraduate Course Developer - Planning and Coordination,
Spring 2009
Society of Human Resources Management
30. Active Member, Winter 2009 - Present
University of Connecticut Intramurals
Flag Football: Team Captain, Fall 2005
Flag Football, Fall 2003 - Fall 2005
Soccer, Fall 2003 - Spring 2004
University of Connecticut Student Alumni Association,
Storrs, CT
Committee Member; September 2003 - December 2005
Organized and operated nationally renowned 'Oozeball' Tournament
Monitored "Operation Santa Claus"
University Bartending, Storrs, CT
Bartender Training; April 2003
Licensed in bartending: mixology and bar-code
Special Skills Publication Editing
. Logic: The Basics (2009 Release)
References Furnished upon request
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