Customer Service Software
Resume:
Michele Friedman
**** ***** ***** *****; Hampstead, MD 21074
TELEPHONE: H 443-***-****, C 443-***-****
Education:
Salisbury State University, Salisbury, MD
Bachelor of Arts, Major: Communications, 1994 Minor: Photography
Coursework in Elementary and Early Childhood Education
1986 - 1990
Parkside High School, Salisbury, MD
Experience:
Sept 2009 - Present
One on One Instructional Assistant
Carroll County Public Schools - Winter's Mill High School
Responsibilities: Assist student who requires intensive support within the
special education program. Facilitate independent learning to the extent
that the student can eventually function independently without intensive
support. Work with students with behavior management and chronic personal
care issues such as feeding regimens, respiratory or physical assistance.
Sept 2009 - Present
Sports Photographer
Pictures R US
Responsibilities: Help make photo day fun and enjoyable for the parents and
children, hassle-free for clients, and to create memories that will last a
lifetime.
June 2000 - Present
Owner - Freelance Graphic Design, Wedding Photography, & Formal Dress
Shoppe
Creative Impressions
Responsibilities: Engagement, Wedding, and Family Photography. Graphic
Design. Create marketing materials. Design invitations, announcements,
greeting cards, and thank you notes. Party Planning.
July 2007 - July 2009
Photographer
Genuine European Portraits
Responsibilities: Travel to schools and work with each child to produce a
portrait that the parents will treasure always. Use of Lightroom to
correct and organize photos. Handle the unique challenges of working with
young children in a preschool environment. Customer service.
Jan. 2006 - Aug 2007
Computer Teacher
Computertots / Computer Explorers
Responsibilities: Create lesson plans geared toward specific age group and
a specific child care center or school. Teach computers to preschoolers and
elementary school children using software provided by Computertots. Follow
proven pattern to teach different aspects of computers and technology.
July 2005 - Jan. 2006
Photographer
Irvin Simon Photographers
Responsibilities: Travel to schools and work with each child to produce a
portrait that the parents will treasure. Pack photos and ship to schools
in a timely manner. Use of Photoshop and Thumbs.
April 2003- Dec 2005
Owner - Computer Personal Helpdesk, Graphic Design & Teacher
Click Here Computers
Responsibilities: Computer cleanup, installation, repair, graphic design,
tutoring, and software classes. Create marketing materials such as
business cards, brochures, menus, tickets, flyers, and web page design.
July 2001- June 2003
Network Administrator
American Wood Moulding, LLC
Responsibilities: Small NT Environment - Systems administration,
installation, integration with standardized workstation configuration, end-
to-end connectivity, imaging and deploying machines, Graphic Design, AT&T
cell phone setup & distribution; maintenance of computer systems; &
hardware and software support.
July 2000 - July 2001
Systems Integrations Specialist / Software Support Specialist
@ Piper, Marbury, Rudnick, & Wolfe Law Firm
Aetea Technology - contract
Responsibilities: Large NT & Unix Environment - Installation, integration
with standardized workstation configuration, end-to-end connectivity,
network installation, systems administration, maintenance of legal
applications, proprietary software support for Estates & Trusts Department,
and graphic design.
Sept. 1999 - July 2000
Desktop & Helpdesk Support Specialist, Applications Specialist
@ Becton Dickinson / Allfirst Bank/ Cadd Microsystems Inc. / Williams
Scotsman
Metro Information Services - contracts
Responsibilities: Large NT/Novell Environment - Support NT Rollout, support
95, NT, Citrix, Proxy, customer technical support, imagining and deploying
machines, systems admin, software training, maintenance of computer
systems, & post-deployment hardware/software support, & graphic design.
July 1999 - Sept 1999
Applications Specialist
@ Lippencott, Williams, & Wilkins Publishing Company
Modis IT - contract
Responsibilities: Small NT Environment - NT Rollout, customer technical
support, imagining/deploying machines, maintenance of computer systems, &
post-deployment hardware/software support.
April 1999 - July 1999
Computer Systems Analyst / Help Desk
@ McCormick Spice Company
TekSystems - contract
Responsibilities: Large NT/ Novell Environment - Customer technical
support, troubleshooting, maintenance of computer systems, systems
administration, software training, and training of new analysts.
Aug 1998 - April 1999
Computer Systems Analyst / Help Desk
@ Zurich Insurance Company
Alternative Resources Corporation - contract
Responsibilities: Large NT Environment - Customer technical support for NT
Rollout and post deployment, troubleshooting, systems admin, software
training, & maintenance of computer systems.
Nov 1997 - Aug 1998
Computer Specialist, Graphics & Marketing Assistant & Administrative
Secretary
@ Ag-Chem, Inc. \ United Horticultural Society
Manpower - contract
Responsibilities: Small Company (no network) - Desktop publishing, graphic
design, advertising, computer hardware/software installation, software
training, support/troubleshooting, and secretarial duties.
Nov 1996 - Nov 1997
Assistant Director / Graphics & Marketing Director
Wee Care Children's Center
Salisbury, MD
Responsibilities: Mold young minds & hearts. Help young children develop
a hunger for knowledge by presenting it in a fun and loving environment.
Create and implement lesson plans geared toward the
age group I was presently working with. Ensure that each child is loved
and cared for in a manner that will help them grow and develop with a
positive self-concept. Aid the director in running the center.
Additional Training:
1999 - 2000 1998 - 1999
System Source Professional Career
Development Institute
Microsoft Certified Systems Engineer Program The School of PC Repair
- A+
Coursework and Self Study
IT Skills & Experience:
Experience with server utilities, consoles, OS security, batch files,
scripts, software distribution, document management, systems
administration, software training, CD tower applications, hardware/software
installation, maintenance, & troubleshooting. Imaging and deployment of
machines for rollouts. Client -side AS/400configuration and support.
Advanced Support of many Proprietary Software Packages. Experience with
Document Management Systems such as Docs Open & CyberDocs. Other
Technologies & Software Experience: Microsoft Windows 2000 & NT 4.0 Server
& Workstation, Microsoft Windows Small Business Server & Workstation,
Microsoft Windows 98/ 95/3.1, Citrix, Proxy, Microsoft Internet Explorer,
Netscape Navigator, VPN, Various dialup software, Lotus Notes, Microsoft
Outlook, CC Mail, Peregrine 2.0 & 3.0, SAP, Microsoft Office, Lotus
SmartSuite, & Corel Wordperfect Suite, Quick
Expense, CICS and TSO, Microsoft FrontPage, Microsoft Publisher, Corel
Draw, Corel Photo Paint, Adobe PhotoShop, HTML/Web Design, Adobe
PageMaker, QuarkXpress, Corel Ventura, Mac OSX
Teaching Skills & Experience:
Strong interpersonal and communication skills and the ability to work
effectively with a wide range of constituencies in a diverse community,
Ability to use independent judgment and to manage and impart information to
a range of clientele and/or media sources, Ability to supervise and train
employees, to include organizing, prioritizing, and scheduling work
assignments, Knowledge of child development theory and practice, Knowledge
of accreditation and certification requirements and standards,
Skill in examining and re-engineering operations and procedures,
formulating policy, and developing and implementing new strategies and
procedures, Ability to foster a cooperative work environment, Ability to
provide a supportive and caring environment for children, Counseling and
behavior management skills, Ability to analyze and solve problems, Ability
to identify and secure alternative funding/revenue sources, Employee
development and performance management skills, Assessment and referral
skills, Outstanding
interpersonal and community relations skills and the ability to communicate
and work effectively within a diverse community, Knowledge of faculty
and/or staff hiring procedures, Knowledge of applicable legislation,
standards, policies and procedures within specialty area, Knowledge of
customer service
standards and procedures, and Knowledge of financial/business analysis
techniques.
Contact this candidate