Quality Assurance Project

JULIE O'DAY

* *********

Irvine CA ****

**********@***.***

714-***-**** - Cell

949-***-**** - Home

SUMMARY

* Experienced as a Senior Business Systems Analyst focused on strategic

direction, design, research, and integration of core and new business

programs into web technology efficient delivery methods.

* Expertise in business systems analysis work in automotive, financial

services and healthcare industries.

* Expertise in business liaison relationship management and documenting

requirements for software design prototypes of new business software

solutions.

* Experienced in quickly understanding business needs and conveying

business requirements to development/Quality Assurance teams.

EDUCATION

* Associate of Science in Computer Information Systems, El Camino Community

College, Torrance, CA, 1991

EXPERIENCE

January 2008 - January 2010

Allergan Sales Inc., Irvine, CA

Senior Systems Analyst - Portal Administration

* Completed SDLC tasks for small projects and service requests for portal

project upgrades and implementation of new software implementations

following corporate SDLC standards.

* Performed systems design analysis and documented specifications for site

administration of SharePoint web pages for corporate intranet and partner

extranet.

* Conducted web publishing training and follow-up support for 150 content

managers.

* Initiated and conducted quarterly Portal User Group meetings via global

webcast.

* Migrated intranet content and documents for business division to

SharePoint 2007 platform.

* Documented requirements and created Microsoft InfoPath Forms in support

of e-Forms replacement.

* Performed manual testing of new form implementation for Canada e-Benefits

enrollment.

* Performed system benchmarking testing and documented SLA results of

Office/Outlook 2007 integration with SharePoint enterprise collaboration.

* Provided close support and trained users on SharePoint Site

Administration via helpdesk calls.

* Created SharePoint QRG and training materials for SharePoint workflow and

third party products.

Environment: BEA Aqualogic Interactive Portal, MOSS/SharePoint 2007, .NET,

SQL, InfoPath Forms, MS Office 2007, Documentum/Web Publisher and Remedy

Call Tracking System.

April 2007 - November 2007

Toyota Financial Services, Torrance, CA

Business Analyst

* Defined customization requirements for implementation of a Loan Document

Assembly Package.

* Managed configuration of HFS LaserPro Banking Software for loan document

package assembly for commercial land acquisition and construction of Toyota

and Lexus dealerships.

* Wrote QA test scripts, user stores and performed Quality Assurance of

software security and customizations of package.

* Conducted JAD sessions with TFS Real Estate Attorneys to define

requirements for incorporation of TFS legal language into LaserPro

Collateral/Lender State Law Compliance Engine.

* Documented form layout and data map for system interface replacing manual

boarding real estate loans into SHAW Host Legacy Servicing System.

* Supported post implementation of Web 3.x for Toyotafinancial.com consumer

online payment portal.

Environment: Harland Financial Services ProSuite Banking Software.

January 2005 - April 2007

Argent Mortgage Company LLC, Irvine, CA

Senior Business Analyst

* Documented requirements for new loan product offering in Empower Loan

Origination System.

* Wrote functional requirements specifications for implementation of new

and revised loan documents for compliance, post funding and collateral

departments.

* Used Argent SDLC methodology via Mercury Test Director for small

enhancement requirements definition and defect tracking of production

systems.

* Performed unit testing of all changes to loan documents prior to

implementation to production system.

* Designed business and functional requirements specifications for

translation of RESPA and closing doc packages into multilingual options in

accordance with CA State Civil Code.

* Defined requirements for Pre-Qual web based application at Argent for

loan approval and interface into Loan Origination System.

* Served as a point of contact for web based work requests for marketing

and HR product development teams.

Environment: Empower Doc Tools, I32 forms Designer, Mercury Test Director,

LoadRunner and Adobe Professional 7.0.

August 2004 - October 2004

New Century Mortgage Company, Irvine, CA

Business Systems Analyst

* Gathered and documented functional requirements and business flows for

automation of Loan Enhancement process of pooled loans in a Web Enabled

Loan Inventory Management System.

Environment: .NET Web Development.

March 2004 - August 2004

Option One Mortgage Company, Irvine, CA

Business Systems Analyst

* Facilitated JAD meetings and defined functional requirements for pooled

Loan Pricing Application.

* Responsible for Sarbanes-Oxley documentation of validated test criteria

for new controls identified during remediation audit phase for BULK

Acquisitions Application.

* Created a traceability matrix for relaying requirements to functional

specifications.

Environment: Waterfall Methodology and SDLC.

August 2002 - November 2003

Nissan North America, Gardena, CA

Business Analyst/Project Coordinator

* Managed systems analysis of NissanNet Dealer Communications System to a

new generation of web communications.

* Analyzed and documented business rule validation criteria following STAR

Guidelines for (Standards for Tech in Auto Retail) XML Business Object

Document of content, format and transport of data.

* Created Nissans roadmap for using Web Services transport to meet new

business initiatives.

* Researched COTS products and produced risk analysis of integration with

SOA for mainframe security, host router socket integration of synchronous

data transmission from dealer systems.

* Represented Nissan at presentations of Web Services SOA Proof of Concept

at automotive industry events.

Environment: Microsoft Solution Framework SDLC, .NET Framework, Web

Services and XML Schema.

November 2001 - August 2002

Mazda North American Operations, Irvine, CA

e-Business Analyst - Information Technology Project Management

* Defined data and process flows for conveyance of MNAO Information

Technology vision and strategy for web enabling of next generation of

Dealer Communications Software architecture.

* Created project definition and Financial Budget Approval Forms for new

retail revolution initiatives.

* Participated in STAR meetings to convey Mazda's requirements for XML

formats for data interfaces to MNAO portal.

* Researched and prepared comparative rating and ROI reports of product

integration offerings as presented by vendors.

* Drafted SOW tracking method against forecast and budget approved amounts

to produce a validation and variance tracking report for senior management.

* Defined requirements for implementation of Mazda consumer facing site for

vehicle servicing.

Environment: Windows 2000, ASP.NET and Palm OS PDAs.

May 2001 - November 2001

Prudential Financial, Irvine, CA

Business Analyst (PREA)

* Managed small project request documentation for presentation to PMO

approval committee.

* Gathered requirements and documentation of new applications designed to

improve website stickiness and brand loyalty for 30,000 members Real Estate

Broker Affiliate Network.

* Conducted risk analysis for senior management to identify a soft cost

benefit analysis for ROI on .NET migration from Lotus Domino Web

architecture.

* Designed screen mock-ups for Web Portal application encompassing Content

Management Administration, Role Based Feature and CRM targeting and user

profile customization of home page.

* Used RUP like tool to track requirements definition and use case

development at Prudential.

Environment: Lotus Notes Domino, .NET, MS Project and Visio.

November 2000 - May 2001

Ceridian Tax Service, Fountain Valley, CA

Principal Systems Analyst

* Managed system requirement and development phase of web prototype

application of an Internet New Customer enrollment application for Employer

Payroll Tax replacing a paper forms process.

* Participated in Corporate Customer Information Warehouse project in

verification of data mapping for Dunn & Bradstreet CRM Risk Management

solution.

* Designed screen behaviors for incorporation of business rule validation

replacing a manual method.

Environment: Adobe, MS Project and Visio.

August 1998 - September 2000

Toyota Motor Sales, Torrance, CA

Web Program Analyst - Automotive Division

* Wrote functional specifications for Toyota Dealer Daily eCommerce

Interface.

* Conducted JAD sessions with business units to define requirements for

replacement of faxed based Vehicle Lease Insurance and Claims Processing

Systems.

* Created Value - Add screen designs and application behaviors for purposes

of replicating current functionality via the Extranet Dealer Portal.

User Education Lead Analyst - Industrial Equipment Division

* Documented disaster recovery plans for mission critical operations

following internal Y2K compliance methodology.

* Performed Quality Assurance, rollout and training of web based DCS

software application.

* Created a publishable user manual and online HTML Help for Dealers.

* Diagramed IBM DB2 Host and AS400 business flows for web integration of

frontend communication system to Core Legacy Batch Systems.

Environment: Microsoft Solution Framework Methodology, Multiple-Tier, 3090

Host Mainframe, AS400 Distributed Network, LDAP, FTP, Visio, FrontPage and

HTML Online Help.

August 1996 - April 1998

Metrix Communications LLP, Irvine, CA

Technology Consultant

* Designed and delivered Lotus Notes training for email and custom

applications.

* Supported a worldwide Notes infrastructure including over several hundred

independent Notes clients replicating with mail and hosted applications

databases via WorldCom.

Environment: Lotus Notes Workflow, Server Administration and Visio.

April 1993 - August 1996

MCGAW Inc., Irvine, CA

Systems Support Specialist

* Designed, implemented and managed a 2-year $250K corporate PC Microsoft

Windows training program for 1,000 user pharmaceutical mfg plant systems

upgrade.

* Acted as a liaison between users and IS staff to coordinate application

development, training course design and follow-up support.

Environment: Lotus Notes Database Workflow, MS Office, MS Project and IBM

3090 Mainframe.

February 1991 - April 1993

Epson America Inc., Torrance, CA

Technical Support Specialist

* Instructed users on DOS and setup commands, hardware component

installation and upgrades.

* Built relationships with new and existing Epson America customers through

pre-sale and post-sale phone support via internal customer relationship

management tracking system.

Environment: CICS and GUI Online User Reference Manual System.

February 1989 - February 1991

Hughes Aircraft Inc., El Segundo, CA

Member of Computer Staff I

* Furnished technical support to users by analyzing and resolving problems

pertaining to IBM software.

* Logged, reported and analyzed nature, frequency and source of incoming

problem calls.

* Provided instructions on usage of HAC and IBM application software for

batch processing.

Environment: MVS 3090 Mainframe.

Julie O'Day - Page 1 of 4

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