Engineer Technical Support

Kevin M. Martin 214-***-****

. **** TURNBERRY DR #626 . ARLINGTON, TX 76006 . *******@****.***.***

.

EDUCATION

Bachelor of Political Science December 2009

Pre-Law Specialization

The University of Texas at Arlington Arlington, TX

WORK EXPERIENCE

A PROMPT COMPUTER SERVICE August 2008 - Present

Grapevine, TX

Systems Engineer

. Started with a small computer service company and helped triple yearly

income in two years

. Utilized marketing and networking to expand business through the Dallas

Fort Worth area

. Provided on site and remote technical support for twelve car dealerships

across Texas

. Designed computer networks and implemented domains using Microsoft Server

2003/2007

. Diagnosed and troubleshot a wide variety of hardware and software issues

for Windows PCs

. Designed and implemented a large portfolio of websites for local

businesses

. Developed and employed a ticketing system to streamline incoming

technical support issues

. Assisted in creating a networking group for Grapevine TX to help connect

local business

. Responsible for incoming calls, invoicing, Quickbooks data entry, and

accounting records

. On call 24 hours a day 7 days a week while attending school full time

SECURE OVERHEAD GARAGE DOORS January

2005 - August 2008

Plano, TX

Technician

. Troubleshot and repaired garage doors, garage openers, laser eye

alignment modules, wireless door openers, panel keypads, and springs for

garage doors throughout the DFW Metroplex

. Took incoming calls, scheduled appointments, created invoices, and

organized records

. Provided on site repair and installation of garage doors

. Developed a marketing strategy using web sites and local business

listings to expand business

. On call 24 hours a day 7 days a week while attending school full time

ACADEMIC EXPERIENCE

. While attending the University of Texas at Arlington I was involved in

o Student Governance

o Young Democrats

o French Club

o Work study on campus for the UT Arlington School of Nursing

QUALIFICATIONS AND SKILLS

. Proficient in Microsoft Windows 2000/ME/XP/Vista/7

. Extensive experience with Microsoft (Excel, Word, PowerPoint, Outlook,

Expression Web) and Adobe (Photoshop, Acrobat, PDF, ImageReady, Flash)

. Type at 98 WPM

REFERENCES AVAILABLE UPON REQUEST [pic]

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