Customer Service Sales

Tristan J. Allen

**** ******* ****** ******, ***** Carolina 27703

Home 919-***-**** Cell 919-***-****

Email – *************@*****.***

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KEY QUALIFICATIONS

Experience:

•7+ years data entry

•12+ years customer service

•7+years sales and retail experience

•8+ Microsoft Excel, PowerPoint, Word

•Lead sales experience

Education:

•2010 Ashford University (Online) Public Relations & International Marketing

•2001-2003 Durham Technical Community College, Business Administration

•1997-2000 Hillside High School Graduate

PROFESSIONAL WORK HISTORY

Nordstrom 2009 – 2010 (Department Relocation

Logistics Operator/Web Fulfiller - Supporting the store through customer service, shipping and receiving merchandise.

Web Fulfiller, seeking out merchandise and preparing it to be sent out to customer, inspection of merchandise and the

quality of all products. Processing, organizing and sorting mail for various departments. Shipping/Receiving mail,

merchandise, and equipment.

•Castle Worldwide Inc 2006-2009

Account Manager - Responsibilities consisted of assisting clients with administering certification/license examinations.

Managing Client registration, processing fee, scoring reports and bi-weekly client reports. Also handing all inbound calls,

answering any inquiries about examinations and troubleshooting all IBT (Internet Based Testing) inquire. Updating

client/customer reports in company’s database. Promoting sales to hopeful candidates in need of the company services.

•Verizon Wireless 2004-2006 relocation

Customer Care Representative - Responsibilities consisted of managing customer’s accounts, billing questions,

returns/exchanges, rate-plan changes. Assisting customer with the initial setup on verizonwireless.com and the great

advantages it provides for them. Conducting outbound calls to all customers promoting the specials on devices, data

packages, and rate plans. Troubleshooting devices for malfunctions and wireless network problems.

•Cisco Systems 2001-2004

Customer Interaction Networker – Responsibilities consisted of researching and documenting technical support cases

regarding technical problems/concerns with Cisco merchandise. Also becoming the point of contact between engineer and

the client. Maintaining weekly progress records of client’s accounts.

•Fed-Ex Ground 2001-2002 seasonal

Administrative Clerk – Managed data of all incoming and outgoing shipments, driver’s hours, supervised PSA (Package

Swaking Audit) of inbound and outbound shipments, provided customer service to walk-in customers, handled incoming

calls, and provided Terminal Director with daily department status reports.

SKILLS

•25 completed customer service/management courses through Global Learning Center

•10-key certified

•60 wpm

•Data entry/Microsoft Word

•Power point, Excel, & Outlook

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