Administrative Assistant Manager

Carol A. Townsend

**** ******* ******* *****

Jersey Village, TX 77040

713-***-****

Qualifications Summary

A highly creative, goal-oriented professional with solid and demonstrated

experience in executive support, office/facilities management, presentation

production, training, and event planning. Strong work ethic with the

ability to manage multiple projects and meet deadlines. A team player that

works effectively with all levels of management in accomplishing

objectives. Exemplary communication, organization and presentation skills.

August 1999 - Present

Precision Drilling (formerly Grey Wolf, Inc.)

Supervisor, Facilities/Office Services U.S.

. Supervise office services staff and receptionist

. Manage day-to-day office operations

. Negotiate and maintain cost effective contracts with facility/office

services vendors

. Budget planning and management of department finances

. Coordinate new build and office expansion projects both locally and

throughout the U.S.

. Facilitate office moves

. Manage corporate lodging

. Manage company pool car fleet

Workers Compensation Representative

. Process multi-state workers compensation claims

. Develop and present workers compensation training materials to division

personnel

. Interact with attorneys and adjusters to provide research and conflict

resolution

. Represent the company at workers compensation hearings

Executive Administrative Assistant

. Provide professional and personal administrative support to the Chairman,

President & CEO

. Maintain both professional and personal calendars

. Coordinate business and personal trips (domestic & international)

. Compose correspondence

. Coordinate and facilitate Board meetings and other executive events

. Coordinate various company events and conferences

. Develop presentation materials, speeches and training materials

. Assist in budget planning and management of department finances and

expense reports

. Coordinate and manage private charter plane services

. Company newsletter editor

October 1997 - May 1999

UniCare Insurance

Provider Relations Representative

. Negotiate cost effective agreements with group and individual physicians

. Conduct orientation/training meetings for new physicians, hospitals and

other ancillary facilities on an individual and large group basis

. Maintain provider database

. Provide conflict resolution

UniCare Insurance (continued)

Executive Assistant to the Vice President and Senior Legal Counsel

. Develop and implement department policies and procedures

. Design/manage project implementation programs

. Coordinate and prepare materials for various conferences and committees

. Manage department finances

May 1994 - October 1997

Aetna Health Plans, Inc.

Executive Administrative Assistant

. Provide administrative support to the Director of Quality Management and

Medical Director

. Manage department staff and operations

. Design and develop presentation and training materials

. Coordinate and oversee various committees and conferences

October 1992 - May 1994

Weingarten Realty

Secretary, Credit & Collections

. Manage tenant portfolios for various commercial properties

. Provide administrative support for the Credit/Collections Manager

March 1990 - October 1992

Baker Service Tools

Payroll Assistant

. Process weekly payroll for both domestic and international employees

Secretary to Marketing/Fleet Manager

. Provide secretarial support

. Maintain company vehicle fleet database

. Manage company fuel card program

Skills

. Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes, Visio, Internet

. Typing 68 wpm

. Ten key

Member - International Facility Management Association (IFMA)

Personal references available upon request

Contact this candidate