Manager Customer Service

**** **** **. **. 239-***-**** or 239-***-****

Lehigh Acres, Fl. 33976

E-Mail: **************@*****.***

Edward L. Hardin

Objective: To obtain a position that will enhance my ability to perform my

functional duties to the fullest of my capability, and provide assistance

to continued growth and success for the company.

Summary of Qualifications: Word Processor, Power Point, Excel, Human

Resource Management, Spreadsheet, TQM, Six Sigma, Logistics.

Professional Experience: 12/06-08/08 Unifirst Corporation Ft. Myers, Fl.

District Service Manager

Responsible for complete

customer service and maintenance of client accounts within the textile

industry. Supervision of route sales representatives and support staff.

Full maintenance of A/R & A/P, accounting budgeting, and other service

management duties.

08/04-12/06 Home Tech

Consolidated Ft. Myers FL

Service Technician

Providing technical service

of A/C and appliance repair to a large customer base. Extensive customer

service skills, dispatch knowledge, and all phases of service industry.

07/01-08/04 Lee Memorial

Health System Ft. Myers, Fl

Technician Assistant

Providing medical assistance

to physician and nursing professionals in the operating room. Extensive

knowledge of medical terminology, equipment/operating utensil usage.

Complete set up of anesthetic equipment. Administrative duties surrounding

medical documents, billing, and patient information.

11/99-07/01 Arizona

Beverages LLC. FT Myers, Fl.

Warehouse Manager

In charge of beverage

distribution to retail outlets in a service setting. Control of warehouse

inventory, with direct supervision of delivery drivers and support staff.

Route design, collections, dispatching, account management.

08/96-11/99 Bill Smith

Inc. Ft. Myers, Fl.

Distribution Manager

Supervision of appliance

distribution to a large region. Facility management, including payroll,

budgeting, inventory control, human resource, purchasing, A/R & A/P,

dispatching.

Education: Associate Degree (Business Admin) 1999

Bachelor of Science Degree

2009

(Professional

Administration)

Barry University

References: Available Upon Request

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