Software Technician

MARCETTA JAMISON ***** South Green Street ? Chicago,

Illinois 60643

Cell: 773-***-****

E-mail: ******@*******.***

-it help desk technician-

. QUALIFICATIONS PROFILE

Dynamic, versatile, and self-motivated individual as a IT Help Desk

Technician in computer systems, maintenance and support. Skilled in

gathering and documenting requirements, releasing products to production,

and maintaining releases.

. Able to utilize formal software and hardware development methodologies

and best practices

. Exhibited analytical and planning skills; competently deal with user

requests and resolve escalated issues

. Skilled in providing an array of technical support and performed

diverse networking functions

. Experienced in communicating with internal departments and senior

management, and managing end user expectations

. Capable of working independently and meeting critical deadlines within

time constraint

. Excellent troubleshooter; persuasive communicator, and superior

motivator with strong work ethic

. Proficient in Microsoft Windows OS and applications, Linux, Novell,

DSI, Group Wise, and network protocols involving DHCP, TCP/IP, IPX/SPX,

DNS, WINS, LAN/WAN

Strengths:

Computer Networking Technology Needs Analysis Team Leadership /

Building

Project Assessment Process Improvement Excellent Communications

Skills

Analytical and Strategic Productivity Improvement Results driven

Planning

AWARDS AND HONORS

Computer Science Club ? Certificate of Excellence in Mathematics ?

Microsoft Certified Professional

. RELATED EXPERIENCE

Systems Analyst II ? Cook County Chief Judge, Chicago, May 2006-December

Illinois 2009

. Assist wide area network on network configuration, installation, and

administration

. Collaborate with advanced level support regarding the assembly,

installation, testing, and maintenance of hardware, peripherals, and

printers including software installation, problem resolution, and

upgrades

. Respond to user requests for emergency, routine, and remedial maintenance

of equipment effecting repair and replacement of hardware and software as

appropriate

. Deploy workstations and configure software to Active Directory file

structures and install software patches

Highlights:

. Successfully created ghost images for PCs and deployed into Active

Directory

. Coordinated online training for new and current employees; allowed 436

employees to swipe cards and record fingerprinting system by

supporting the installation of Analytical Science time clock software

. Served as liaison between management and technology group and new

outlines and about system upgrades and implementations

. Actively involved in setting up and establishing user accounts;

created DSI accounts for public safety officers and employee personal

access to Juvenile Detention database program

. Utilized financial accounting software for purchasing department

access to LAN by attaching systems to location; set up training

screen projections

Computer Operator III ? Cook County Office Technology, Mar 1999-May 2006

Chicago, Illinois

. Handled incoming calls as well as loading of hardware and software

. Performed Active Directory and NDS Administration, mapped network drives,

and configured Windows XP Server

. Designated permissions to files and folders and attached devices to IP

printers; completed backups from tape drives and remote PCs

. Setup and configured static printing; trained end-users.

. Identified Internet and network connectivity to WAN; instituted software

patches and upgrades

Help Desk Analyst ? Chicago Park District, Chicago, Dec 1997-Mar 1999

Illinois

. Replied to user requests for resolution of hardware and software issues;

classified problems through research, isolation, and resolution

. Directed users on Novell and Internal mail servers; installed and

arranged Cisco routers

. CREDENTIALS

Bachelor of Science in Computer Associate of Arts in General Education,

Information Systems, 1996 1992

CLARK ATLANTA UNIVERSITY, Atlanta, GA OLIVE HARVEY COLLEGE, Chicago, IL

. VOLUNTEER WORKS

. Assist Alderman from 4th Ward Democratic organization with parade

activities

. Stuff envelopes

. Make phone calls to local residents

. Setup appointments

. Participate circulating petitions

. Volunteer Coordinator for aldermanic satellite offices

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