Technical Support Analyst

Location:

Posted:

October 20, 2010

Walter Banks

***********@*****.***

Objective

0. Recent Strayer University graduate offering a strong academic

background in IT combined with excellent internship experience as a

helpdesk analyst.

0. Easily adapted to new technologies; and successful in both team and

self-directed settings; and also proficient in a variety of computer

systems, languages, tools and testing methods.

Education

Strayer University - North Charleston, SC

B.S. in Information Systems ( GPA: 3.3/4.0 Graduation Date: 12/21/2009

Concurrent Employment with College Studies:

0. T-Mobile USA (2005 to present): Provided customers with a variety of

technical support, ranging from cellular phone operations, connecting

wireless data cards, and also connecting blackberries to BIS and BES

servers. On average handled 60 calls per day with issues varying from

billing to technical support.

0. United States Navy, (1997-2004) Fireman (Marine Engineering), Postal

Clerk, and Physical Security

Technology Summary

Certificatio Working towards CCNA

ns:

Systems: UNIX, Windows NT/2000/XP/2K3/Vista/Windows 7, Server 2003 and 2008

Databases: Relational Databases

Languages: Visual Basic, SQL, C++

Software: MS Office

IT Experience

Suncom Wireless - Charleston, SC

0. Helpdesk Analyst / Intern, (November 2006 to May 2007) Handled

technical troubleshooting within an enterprise environment, including

system crashes, slow-downs and data recoveries. Engaged and tracked

Priority 1 issues, with responsibility for the timely documentation,

escalation (if appropriate), resolution and closure of trouble

tickets.

Achievements

Alpha Sigma Lambda National Honor Society