Customer Service Manager
Resume:
Lacie Stout
Grand Junction, CO 81504 *************@*.***
QUALIFICATION
PROFILE Well qualified and results oriented professional with exposure to business development, client
relationships, and customer service. Top performer at meeting customer’s and client’s goals and
expectations.
• Four years of strong customer service and organizational skills
• Microsoft Excel, Word, Publisher, and PowerPoint, ESP, Lawson, ADP
• Skilled in improving and making customer relationships a success
• Passion for gaining personal relationships with clients
• Exceptional leadership abilities concerning team initiatives
• EVPN, High Voltage Protection, AVPN, Frame Relay, Government Experience
• Address Validation, E911, Local Access Provider Database knowledge
• Customer service skills with Inbound Calling Organizations
EMPLOYMENT
2007 – Present Low Speed Data Order Specialist StarTek
Starting Salary: $11.35 Ending Salary: $12.80
StarTek is a business process outsourcing company that was founded in Greeley, Colorado in 1987 as a packaging
company. Originally contracted to pack early versions of Microsoft word processors, it eventually expanded to provide
customer support for the product. Currently StarTek has expanded to include 22 facilities throughout the United States,
Canada, and The Philippines, including the corporate headquarters in Denver, Colorado. The Grand Junction,
Colorado site services order management for disconnect, data, high-speed, and voice circuits for fortune 500
companies.
As an order specialist for low speed data disconnects, I continually attended trainings, calls, and meetings to stay
educated on all the new, updated, and changed processes. I provide customer service to ATT’s clients, as they submit
in several types of orders; such as disconnects, upgrades, new starts, change orders, etc. from the time they submit
that order directly into me until the order is complete in all of ATT’s systems. I issue orders, track orders, work issues,
escalate missed critical dates, and continually provide updated status to the customer on a daily basis. I also work
with different Local Exchange Carrier’s databases and other systems to pre-validate addresses before submitting
customer’s orders into the system. I have both verbal and written communications with all my customer’s and ATT
contacts on a daily basis, to help assist with keeping customer satisfaction at the highest level.
Key Achievements
• Frequently earned recognition for customer satisfaction and meeting metric requirements
• Received Kudos and “On the Spot” recognitions from managers, customers, and ATT Colleagues
• Responsibility of tracking the Sarbanes Oxley compliance cancelation report for my Area Manager
• Responsibility of being manager’s in-charge while he was out of the office
EDUCATION
Palisade High School -- High School Diploma ‘07
Palisade, CO 81526
SKILLS
Type 75+ words per minutes
Data Entry / 10 key by touch and sight
Experience pulling reports and Sarbanes Oxley Compliance
Multi-Phone system
Faxing/Clerical work
Verbal and written customer service skills
Strong project management skills
Inbound/Outbound Calling skills
Retail sales experience
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