Project Manager

Ann A. Eaton

*** ******* ****** ****

Peterborough, NH 03458

603-***-**** *******@*******.***

Summary

Collaborative, goal-oriented IT Manager with proven abilities in site IT

management and project leadership. Supervisory experience leading an IT

department in fast-paced environment. Experience leading groups to meet

business needs proactively. Hands-on expertise in system and network

implementations. Managed software development and implementations. Ability

to manage multiple projects and priorities simultaneously. Known for

communicating and successfully collaborating with all levels of the

organization and external customers. Pursuing PMP.

Management and Project Skills

Direct supervisory experience; team and individual development; staff

training, monitoring, and mentoring; proactively align department efforts

with plant objectives; managing changes within an ITIL environment;

promoting, hiring, and firing; budget forecasts and variances; site IT

escalation contact for facility, region, and corporate issues; enforcing

corporate and regional IT policies and procedures within plant including

Sarbanes-Oxley, International Traffic in Arm Regulations (ITAR), and

medical device manufacturing guidelines

Strong skills working with and understanding stakeholders' requirements;

developing a project schedule and test plan; developing, mentoring, and

leading a project team; preventing scope creep; ensuring high-quality

deliverables, assessing and minimizing risks; providing timely and

appropriate communication to stakeholders and sponsors; PMO environment

Technical skills

Operating Systems: Windows 2003, Windows 2000 Advanced Server, Windows

2000, XP, Linux, Solaris, SCO, Digital Unix, SGI, Novell

4.0, Novell 3.5

Hardware: HP MSA 1000 clusters, Compaq SAN HSG80 cluster, Compaq and HP

Intel servers, Digital Alpha servers

Server Applications: Arcserve, Legato, Solaris- and Windows-based

Checkpoint FW-1; Unix- and Windows- based DNS, DHCP,

web servers; Linux-based sendmail, FTP, proxy, list, and

backup servers; Windows-based Exchange, SQL, print,

Valor, Cimbridge, Fabmaster, and file servers; Novell-based

Oracle, Sybase servers, Citrix Metaframe

Networking Hardware: Cisco switches, access points, routers, PIX

Database experience: MS SQL, Oracle, relational databases, SQL

commands/queries, MS SQL Reporting

Applications: SharePoint, Project, Excel, Access, Visio,

PowerPoint, Crystal Reports 2008

ProFessional Experience

Jabil Circuit, Billerica, MA 1999 - 2009

IT Manager 2006 - 2009

Directly supervised site IT personnel with software development,

system/network administration, and desktop functions with annual budget of

$1.2M. Remote direct report to Director of Information Services with dotted-

line to site Operation Manager.

. Mentored employees to improve job performance, increasing departmental

effectiveness, and project completion.

. Provided hands-on project management experience to each staff member to

improve project management skills. Cross-trained technical staff on

company-developed applications to decrease resolution time.

. Improved work in process inventory (WIP) accuracy and reduction of

personnel time dedicated to counting WIP by leading upgrade of

manufacturing execution software.

. Ensured consistency between customer labels and prepared for later

manufacturing system upgrades, by implementing labeling program that was

integrated with the manufacturing system.

. Increased plant revenue by facilitating Kronos' new customer introduction

that included setting up separate network accessibility, while allowing

application updates on customer's system.

Ann A. Eaton Page Two

Jabil Circuit, Billerica, MA

Network / System Administrator 1999 - 2006

Served on IT team supporting 800+ in electronics manufacturing facility.

Role included Windows, Unix, and network administration as well as desktop

support.

. Promoted to IT point of contact because of systems knowledge and strong

communication abilities with senior management

. Designed and implemented IT infrastructure for military production and

office space, allowing the site to manufacture to International Traffic

in Arms Regulations (ITAR) standards and bring in 4 new customers.

. Implemented new inventory infrastructure to improve accuracy and

productivity.

. Led project team to upgrade plant's manufacturing system reducing costs

and allowing easier transfer of customers and applications between sites.

. Led multifunctional teams to implement software upgrades to manufacturing

application

Daniel Webster College, Nashua, NH 1997 - 1999

System / Network Administrator

Administered Unix systems in residential college setting of 1000 students.

Responsible for supporting flight center and library systems, and guiding

IT staff including 5 full-time employees, and work study students.

. Implemented flight simulator upgrade tying in air traffic control lab to

flight simulator which allowed students a more realistic simulator

experience and air traffic control lab.

. Designed and implemented revised network scheme for dormitories to better

protect college/class network from dormitories network by placing a

firewall between the two.

Boston University Corporate Education Center, Tyngsboro, MA 1994 - 1997

Network Administrator / Software Support

Administered and supported 14 classrooms in adult training environment as

well as employees onsite. Classes focused on Microsoft, Novell, Unix,

client-server, and PC hardware certificate programs.

. Installed and configured Sybase and Oracle servers and corresponding

clients on classroom desktops for client-server classes, creating

standard install method replicable at other Corporate Education Center

sites.

. Attended client/server classes to ensure servers and pcs functioned as

needed and to improve configurations for improved classroom experience.

Education

Technical writing classes, University of Massachusetts, Lowell, MA

MS, Resource Management and Administration, Antioch University, Keene, NH

BA, Political Science, McGill University, Montreal, Quebec

Technical Certifications & Training

Certificate in Project Management, Boston University CEC, Chelmsford, MA

(in progress)

LEED Green Associate (2010)

Electric Power Systems Fundamentals, Applied Professional Training,

Carlsbad, CA (2010)

Information Technology Infrastructure Library (ITIL) v2 Foundation

certificate (2006)

Unix Administration Program, Boston University, Tyngsboro, MA (1995)

CCNA, MSCE, CNE (expired)

Volunteer Experience

Industry Tracker for Green IT and IT aspects of the Smart Grid, Green

Career Central, Menlo Park, CA (current)

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