Customer Service Support
Resume:
Philip T. Freeman
Los Angeles,
CA, *****
********@*******.***
EDUCATION & CERTIFICATIONS
A+, NT Certified, Dell Certified, .NET, C#
Associate of Applied Science Honors Electronics Engineering Technology
ITT Technical Institute, Torrance, CA 1997
SKILLS & TECHNOLOGIES
Migration Specialist, On-Site Support, Technical Support,
Hardware, Software
Excellent customer service & interpersonal skills; finely honed
verbal & written communication skills; advanced
problem-solving/troubleshooting skills.
Advanced proficiency - Windows (Server 2003, Server 2000, SBS,
Vista, XP, 2000, NT, 98), MS Office (Outlook, Word, Excel, etc),
Networking (TCP/IP, DNS, DHCP, WAN, LAN, WWAN, Wireless 802.11,
switches & routers, Bluetooth), Anti-Virus and Protection Suites,
Backup & Restore Strategies and Implementation (Server and
Workstation), PC Hardware (System building, upgrading & repair)
WORK HISTORY
SA IT Services 03/10-Present
Bank of America Southern California
Computer Support, Migration Specialist, On-Site Support
Provided data management, software and hardware installation and support.
Applications and programs On-Site support
Data Back-up and re-installations
Launchpad Communication Los Angeles, Ca. 09/09-03-10
Inside Sales Rep.
Provide services to inbound callers
Smart Source (Staffing Agency) 01/06-05/09
Chase Bank Los Angeles, CA 02/09-05/09
Computer Support Specialist
Migration (Blue Current)
Provided end user support for all hardware and software related issues
Sony Culver City, CA 08/07-12/08
Computer Support Specialist
Responsible for all service requests and incident resolution Repaired and
maintained computers and printers.
100% successful problem resolution resulted in reports of 99% customer
satisfaction.
Resolved troubleshooting requests
Network printers and computers
AON Los Angeles, CA 01/06-04/07
Computer Support Specialist
Sys-prep, builds and migrations
Prepare systems for migration (Image)
Ron Marshall's Los Angeles Ca 02/02-07/05
Tech Support /Systems Admin
Managed database administration, future requirements planning and weekly
operations. Installed and configured security for MS Windows environments.
Contact this candidate