Training Manager
Resume:
Sherrie Beek
Millbury, MA *****
OBJECTIVE: To excel in a challenging, fast-paced business environment where
my proven account management, extraordinary customer-relation talents,
technical support and training expertise, writing, management skills,
technical competence, and unwavering work ethic will be valued.
TECHNICAL SKILLS:
. Created and Maintained Websites for various customers
. Certified Microsoft Embedded Trainer
. Windows NT, '95, '98, '2000 and XP and XP Embedded OS
. Knowledge of website HTML and PHP design and development
. Knowledge of Macromedia, Dreamweaver
. Microsoft Office (Access, Excel, Word, PPP etc.)
. Oracle DBMS installation and support
. Familiar with Storage Devices, Raid, Jukebox, CD Writers etc.
. Knowledge of C Programming
JOB KNOWLEDGE:
. Proven competency in the overall management, creation and delivery of
technical training
. Experience with Employee Benefit Plans
. Accomplished in corporate courseware development including: training
materials, tutorials, and documentation
. Highly skilled in "customer care" and Adult Learning principles
. Accomplished ability to create collaborative work environment
. Experienced in the creation and maintenance of Websites for varied
customer bases
. Strong work ethics, communication and presentation skills
. Impeccable ability to work independently telecommuting
EXPERIENCE:
May 2005-Nov. 2009, BrokerSuite, Foxboro, MA
Account Manager
. Manage Brokers (Clients ) and ensure customer satisfaction through the
entire process of setting up Employee Benefits Websites
. Develop a variety of training methodologies, including Standards
Guide, Training Manual, Internet Site as well as deliver employee and
customer training onsite or using GOTO Meeting
. Create internal and external documentation and manuals
. Build sites and QA work when help is needed using custom Automation
system or Dreamweaver
June 2003-May 2005, Ardence, Inc., Waltham, MA
Training Manager
Responsible for the overall direction, development, planning, and execution
of all Ardence customer and employee training, including such customers as
Raytheon and Boeing Corp. Deliverables include training for custom-
designed software products and Microsoft embedded products, provided at the
Corporate Training Center, customer on-site locations, and via the web.
Responsibilities include the following:
. Develop and maintain customer training manuals and materials
. Implement needs assessments for custom-designed training classes;
. Oversee and manage the Corporate Training Center;
. Develop annual Training Operations budget;
. Create and maintain the Training website;
. Collaborate with marketing, support & sales to maximize Training
Services
and customer satisfaction;
. Plan and oversee training calendar and all class set-up requirements;
. Continually improve the Training function through customer feedback,
and formal evaluations;
. Coach, mentor and manage trainers;
Sept. 1999-June 2003, NuGenesis Technologies Corp., Westborough, MA
Product Training Specialist - June 2001-2003
. Develop all training materials, and deliver NuGenesis Oracle/Web Based
Scientific Data Management Software Product Classes to both external
and internal customers, worldwide.
. Coach and mentor internal engineers.
. Create, train, QA and execute software validation protocols.
. Maintain hardware equipment and install Oracle/Web-based software.
. Create / monitor metrics to continuously improve course delivery
methods and customer understating
Technical Support Specialist - Sept. 1999-June 2001
. Provide support for NuGenesis Oracle/Web Based application and all
analytical applications that integrate with software
. Track, Troubleshoot, research and resolve technical problems
. Create and maintain Knowledgebase and Technical Notes Repository
. Evaluate and continually improve the department processes.
August 1998- May 1999, Staples Corporate Office, 100 Penn. Ave., Framingham
IS Technical Support Specialist: Responsible for providing technical
support to over 900 stores, and all corporate internal customers worldwide.
June 1996 - July 1998, New York Life Benefit Services, Inc., Norwood, MA.
Data Conversion Specialist: Responsible for converting customer's
retirement plans to new formats using FoxPro.
EDUCATION: Northeastern University- Jan. 1997- March
1998
Internet Theories, HTML Concepts, C Programming 1 & 2
University of Massachusetts Dartmouth-June 1996
Bachelor of Science- Business Information Systems
CERTIFICATIONS: Frasier, Kay and Associates, Boston Ma, Jan.
2002 Instructional Techniques Certificate
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