Customer Service Computer

Jaleesa Mercado

**** ******** **** ~ Philadelphia, PA 19115

267-***-**** ~ **********@*****.***

Career Objective

Seeking a Customer Service or Help Desk Support position within a

progressive organization that will use my current education, and career

objectives to assist and service customer. Possess in-depth knowledge of

computer technology and complimented by excellent communication and

customer service skills.

Computer Skills and Abilities

. Install, configure and maintain various Windows operating systems

including 2000, XP, and NT

. Assemble personal computer systems including installation of

motherboards, modems, sound/video cards, networks cards, CD drives,

floppy disks, circuit boards, memory and related peripheral devices

. Possess a understanding of theories related to DOS, computer

architecture, GUI and project planning

. Wire accordingly for the installation of property management network

systems

. Troubleshoot and replace faulty hardware including disk drives, network

cards, hard drives and peripherals

. Utilize Microsoft Office and Internet applications including Word,

Excel, PowerPoint, Access, Internet Explorer

. Experience building and maintaining a Local Area Network

. Demonstrate working knowledge of TCP/IP protocol

. Physical network troubleshooting-drop, switches needing power cycling,

crimping cables, solder and terminal cables, etc.

Education

Lincoln Technical Institute, Philadelphia, PA

Diploma: Network System Administrator (NSA)

Graduated: March 2008

Cumulative GPA: 3.40

Employment History

Geek Squad August

2008 - January 2010

Bestbuy, Philadelphia, PA

. Customer Service

. Configure and troubleshoot desktop application and upgrades

. Install and configure desktop computer/laptop and peripheral hardware

upgrades

. Search for Virus, Spam and worm

. Load and configure desktop OS for standalone operation

. Inventory and other duties

References Available Upon Request

Contact this candidate