Customer Service Quality Control

Troy Randall James Home:

559-***-**** **** N First St #104

Alt #: 559-***-**** Fresno, CA 93720

E-Mail: *************@*********.***

Work Experience:

Package Handler - (Seasonal)

**/**/2009- 12/24/09

UPS Oakland,

CA

Job includes continual lifting, lowering and sliding packages that

typically weigh 25 - 35 lbs. and may weigh up to 70 lbs.

Property Manager 05/4/1984-

12/20/09

James Property Management

Oakland, CA

Maintaining rental property grounds /plumbing/electrical/screening of

potential clients/collection of rents, paint units as needed; Managing

building maintenance projects; Resolving customer and public complaints;

Maintaining records, reports and files; Ensuring rental properties are

occupied; making sure the rent is collected on time; ensuring mortgages,

property taxes and maintenance bills are paid in a timely manner.

Tools/Parts Attendant

04/18/94-08/7/98

Naval Air Rework Facility

Alameda, CA

Maintain a sheet metal tool inventory and replace broken drills and

batteries when needed also issue out safety equipment inspect and keep all

pneumatic tools and rivet guns oiled and in working order, painting, Assist

mechanics and machinists in repair work; Ensures the requisition,

distribution, storage, and control of inventory including materials, parts,

supplies, tools; Orders parts, materials, and supplies to facilitate both

minimum levels of stock on hand and quantity buying, coordinates with

mechanics, customers, and management as to future needs for parts,

materials, supplies, tools, and equipment; maintains and updates knowledge

of existing equipment; Maintains equipment repair orders ensuring labor,

parts used, parts ordered, parts received.

Cashier/Stocker/Customer Service

08/12/01-01/13/02

Mervyns Alameda, CA

Cash handling, setting up displays and restocking merchandise men's dept

and shoes, merchandising; Stocks and straightens merchandise for sale;

Constructs, assembles and modifies display models. Clears and cleans aisles

of empty pallets and debris; Ensures merchandise is marked with a

merchandise number and has appropriate signs. Provides prompt and courteous

customer service to members, employees, and suppliers

Warehouseman 03/6/89-

10/17/89

Arrow Electronics

Hayward, CA

Shipping/Receiving forklift/pallet jack /stocking/loading and unloading

trucks; Load finished product; Unload raw materials from truck; Move raw

materials to warehouse storage; Responsible for quality control. No damaged

product is sent out. No damaged raw material is accepted in.; Operate

forklift; Perform preventive maintenance (PMs) on forklift; Communicate

with operators from other shifts; Clean and maintain work area; Stage

finished product for loading; Package finished product for shipping (shrink

wrapping, boxing, labeling); Stage, load, and unload finished product and

raw materials. Stock and maintain warehouse inventory

Education

Southwest College 08/20/88-

06/15/89

Certification in computerized office specialist Data Entry; Word

Processing; A/P and A/R; 10-key

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