Address: *** *. ******* ***** **. *****

Cell: 972-***-****

Jose alverto gonzalez

objective

. I aspire to grow with a company that offers structure and

equality to everyone associated. A company that encourages

education, learning, and high energy, as well career

advancements.

experience

Oct.2004 - May.2008 Taco Bell

Ennis, TX

[ Crew Trainer/ Shift manager ]

. Train new and existing crew members.

. Keep track of progress and recertify crew members

quarterly.

. Responsible for customer satisfaction, crew performance

and meeting shift goals.

Oct.2008 - Jan.2009 Sterilite Corporation

Ennis, TX

[ Machine Operator ]

. Responsible for machine operation.

. Responsible for product quality and packing.

Feb.2009 - present day Direct Energy

Ennis, TX

[ Customer Service: Feb 09 to Aug 09]

. Provide customers with accurate information on their

electric service.

. Help customer Enroll new service and cancel service.

. Help customer with there requests such as mailing them a

duplicate bill, account summary and billing inquiries.

[ Collections representative: Aug 09 to present day ]

. Make outbound calls to customer that are past due to

collect on overdue balance.

. Take inbound calls, if customer's account is past due

collect on overdue balance and help with other needs.

. Probe to determine why account is behind and offer

solutions to bring account current.

education

2003-2004 Ennis High School

Ennis, TX

[ G.E.D ]

. Attended 1 years of high school due to meeting family

responsibilities.

. Earned G.E.D with high math, history, and science scores.

Intrests

Drawing, reading, electronics, World History, sports,

psychology, music and being outside.

Skills

Microsoft Word, Management Trained and Certified, Fluent in

Writing and Speaking Spanish, customer service, Collections

and Good Social skill.

rEFERENCES

Joe Amador - Taco Bell District Manager - 469-***-****

Marco Gutierrez - Taco Bell Store Manager - 972-***-****

Margarita Torres - Direct Energy Collections Team Development

Leader -

972-***-****

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