Customer Service Administrative Assistant

ASHLEY N. HUNT

**** *. ******* ** . ***********, California . 92316

Cell: 909-***-**** . Home: 909-***-****

PERSONAL SKILLS_____________________________________

________________

. Able to multi task

. Great personable and communication skills

. Dedicated and motivated

. Open minded and a desire to learn

. Honest and trustworthy

. Typing skills 50+WPM

WORK EXPERIENCE_____________________

______________________________

September 2007 to May 2010 Community Action EAP dba NSAPN

Redlands, CA Administrative Case Management

Assistant

. Local and international provider relations

. Client company relations/contracting

. Negotiation of contracted provider rates

. Scheduling client company presentations/meetings

. Health fair and orientation presentations

. Customer service/conflict resolution

. Resource gathering for clients with strict deadlines including

extensive internet research

. Employer letters and legal documentation

. Answering a 34 line phone system/24 hour crisis line

. Intake coordinating

. Crisis intervention

. Scheduling client appointments

. Preparing evaluation paperwork

. Obtaining client benefits from insurance companies

. Processing payments

. Generating payment reports

. Obtaining up-to-date credentialing of providers

. Obtaining treatment updates

. Prepare billing statements

. 1099 preparations

.

November 2005 to September 2007 Inland Empire Urology Medical Group

Riverside, Ca Receptionist

. Input patient and insurance information into the billing system

. Create and prepare patient charts and superbills daily

. Insurance billing

. Payment collection

. Balancing daily income

. Answer phones

. Schedule appointments

. Handle HMO referrals

. Log x-ray films in and out of the office

. Assist with training new employees

. UA dips and documentation

. Assisted doctors with procedures

. Prepared patients for exams and procedures

. Blood pressure/vitals

EDUCATION_________________________________

__________________________

May 2005 to January 2006 Bryman College

Medical Administrative Assistant San Bernardino, Ca

. 99.71 GPA - Class Salutatorian

. Dental Billing and Coding

. Dental Admin Procedures

. Billing and Coding

. Microsoft Word

. Microsoft Excel

. Microsoft Access

. Microsoft PowerPoint

. Medisoft program

. MediTec program

. Medical Terminology

. HIPPA laws

. Patient and office relations

September 1999-June 2003 Bloomington High School

General Education Bloomington, CA

. Principal's Honors.

. Government scholarships for state exam test scores each year

REFERENCES_______________________________

____________________________

Bill Ryan 909-***-****

Director of Risk Management, Community Action EAP

Imelda Torres 951-***-****

Office Manager, Inland Empire Urology Medical Group

Michelle Lotze 951-***-****

Everest College Instructor (formerly Bryman College)

Misty Wright 909-***-****

Bloomington High School Teacher

Glenn McCutchen 909-***-****

LDS Bishop

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