Customer Service Sales

Hollie White

*** ********* ***

Brighton, CO ****1

Phone 720-***-****

Email: *******@*****.***

Objective To obtain a challenging position where I am able to utilize my skills and experience in customer service

and where I am afforded an opportunity for increased responsibilities and growth.

Highlights of Qualifications

Dedicated to professionalism and highly self-motivated.

Strong ability to take initiative and implement decisions.

Detail oriented and well organized.

Over 8 years of customer service experience.

Professional Experience

LaserCycle Imaging Louisville, CO Sept. 2006-Present

Order Processor/Sales Assistant

- Full charge functions of order desk including: intake of all customer orders through mail, email, fax, website, phones,

and direct handoff from sales personnel.

- Perform all functions related to customer and sales issues regarding orders, including POD research and returns of

products.

- Assist all sales staff with pricing issues, account set-up, and problem solving issues for orders.

- Perform warehouse functions related to product shipment and returns.

- Perform assistance for administrative tasks inclusive of phones, filing, AP, and inventory.

AIG Insurance Co. Vestal, NY Nov. 2003-July 2006

Case Control Technician

- Maintained sensitive employee and customer records and was entrusted to handle information in a private and

confidential manner.

- Handled multiple assignments under high pressure and consistently met tight deadlines working with project team

members-researching correspondence, legal documents, estimates, police reports and medical records.

- Handled collecting and managing daily correspondence that was sent out.

- Gathered and entered customer’s personal information in a data system with accuracy and in a timely manner.

Clipper Magazine Scranton, PA Aug. 2003-Nov. 2003

Sales Assistant

- Assisted in marketing, participating in selling advertisements for magazines to local clients.

- Assisted in servicing current clients and discovery of new business leads.

- Performed accounts receivable and advanced collection processes.

Bon-Ton Department Store Scranton, PA Oct. 2002-May 2003

Sales Associate

- Provided customers assistance inclusive of merchandise selection, exchanges, returns, credits, payments and sales.

- Performed opening and closing functions of the store inclusive of cash setup, reconciliation, and closeout.

- Performed receiving and restocking of merchandise; as well as, placement of product to floor.

Eckerd Binghamton, NY June 2000-Aug. 2002

Pharmacy Technician

- Provided customer assistance with filling and preparing prescriptions and sales.

- Filed paperwork and worked with pharmacy vendors on inventory control.

- Processed and maintained up-to-date products and information available for customers.

Computer Skills

Microsoft Word/Excel/Outlook/Power Point and OMD Vision

Education

Marywood University (Scranton, PA) – Attended 1 year, pre-law course work.

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