Customer Service Sales

DARIUS L. BOONE

*** *** ******

Hampton, VA *****

Phone: (757) 768 - 5945 Email: **********@*****.***

Objective

Customer Service Representative experienced in customer service - committed

to excellence through positive results and customer satisfaction.

Abilities

2 years of customer service

Excellent written and verbal communication skills, with an eye for detail

Extremely productive in a high volume, high stress, environment

Highly productive in the use of Office 2000

Self starter with a can do attitude

Experience

2004 - 2005 Old Hampton Community Center, Hampton,

VA

Volunteer

Participate in community activities, public education, standbys,

fire watches, building tours, and other events that require positive public

interaction. Assist customers in person or telephonically processing

payments and credits using PC software accepting different forms of

payments providing quality responses, accuracy and timely resolutions.

Accompanies youth participants on day trips, tours, etc. Unpacking, sorting

and warehousing items systematically, maintains work areas in an orderly

and safe manner. Duties performed in cold and/or inclement weather.

Employment History

2005

- Present NU2U, Newport News, VA

Customer-Service/Loader

Assist 100+ customers daily taking incoming phone calls

from current customers regarding general inquiries, billing etc. Up

sell/sales, information, and service assisting customers with inquires and

resolved potential customer service issues. Update customers' demographics

concerning billing/payment information into PC software providing

printed/manual receipts from customers' purchases or back orders. Run

daily printouts of customer list, and inventory thoroughly. Receives

material coming into the building by vendors, customers, or other

warehouses accurately and promptly. Verifies the quantity and description

of materials received by checking merchandise against the packing list.

Fills orders to be shipped to customers or other divisions. Exposure to hot

and cold temperatures.

2004 - 2004 Williamsburg Busch Gardens, Williamsburg, VA

Games-Host/Hostess

Assistance in satisfying the needs and desires of each and every guest.

Actively sells the experience of playing a game or purchasing a novelty

item. Achieve or exceed sales goals and earn performance points. Unpacking,

sorting and warehousing items systematically, maintains work areas in an

orderly and safe manner. Duties performed in cold and/or inclement weather

standing, lifting, bending, etc.

Education

Phoebus High School, Hampton, VA

Diploma, 2007

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