Customer Service Sales

•** Lee Street • Stoneham, Ma • *****

PHONE: 781-***-**** • E-MAIL: *************@*******.***

Silvana B. Ortiz

Objective

Skillful and dedicated individual with exceptional communication skills looking to obtain a

challenging position in the field of fashion design and merchandising utilizing my skills and

experience in visual merchandising, marketing, trend research, and the development process of

business and buying plans.

Computer Skills

•Applications: Microsoft Office Suite (Word, Excel, PowerPoint) Visio, Adobe Acrobat

Professional

•Operating Systems: Windows XP, Vista

Education

2005- 2009 Framingham State College

Framingham, MA

B.S. Fashion Design & Retailing

Concentration: Merchandising

2001 - 2005 Stoneham High School

Stoneham, MA

Diploma: June 2005

Experience

2010-PRESENT Austin Preparatory School Athletics

Reading, MA

Responsible for the product awareness, customer satisfaction and personal sales goals

Exceeded goal sales by building productive relationships with customers

Implemented inventory changes, floor moves, and vi

11/2009 – 06/2010 Sales Associate/ Bloomingdale’s

Newton, MA

Selling professional: Men's Department "Young World" and Men's Denim

Skilled in areas of order processing, inventory control, and cashier management

Clientele affiliation, communication, and net-working.

Package receiving and seasonal inventory responsibilities.

Working alongside the visual team on floor display and venue concept projects.

11/2007 - 10/2008 Sales Associate/ Karen Millen England

Natick, MA

Responsible for the product awareness, customer satisfaction and personal sales goals

Exceeded goal sales by building productive relationships with customers

Implemented inventory changes, floor moves, and visual merchandising needs

Completed daily paperwork and nightly deposits.

2/2007 - 11/2007 Key Holder/ Aldo Accessories

Natick, MA

Provide excellent customer service by utilizing product knowledge

Trained Associates by utilizing the excellent communicational and demonstrational skills

Ensured the housekeeping duties such as vacuuming, cleaning and merchandising

Operated the register, opened and closed the store

3/2003 to 8/2007 Assistant Manager/ Hank’s Bakery

Stoneham, MA

Supervised 10 employees

Prepared weekly staff schedules, inventory and catering orders

Opened and closed the business

Responsible for cashing out the registers and making daily deposits

Provided excellent customer service

2004 & 2005 Coach/ Stoneham Soccer School Summer’s

Stoneham, Ma

Created and managed daily practice schedules for 20 student athletes that met rigorous

fitness and athletic standards

Supervised/Coached students during games

Created a positive learning environment

LEADERSHIP/ACTIVITIES

2005-2008 FSC Women’s Soccer Program

Captain for 2 years (2006-2008)

Organized captain’s practices,

Recruited new players,

Organized indoor games and tournaments

Provided leadership on and off the field

Summer 2004- 2006 Melrose Soccer Camp

Worked administration

Handled admission and lunch money

Took attendance and served lunch

References upon request

Contact this candidate