Manager Customer Service

CAROL ANDERS 303-***-**** Home

**** **. ****** ***, **** E 303-***-**** Cell

Aurora, Colorado 80014 ********@*******.***

QUALIFICATIONS

• Excellent customer skills: problem solving, satisfying client needs, and promoting business

image with a strong commitment to excellence.

• Sound organizational skills: expediting, setting priorities, and time management.

• Strong skills in Major Account Management, cold calling, customer analysis, developing,

servicing, and retaining.

• Star Quality Certified with McLeod USA in customer service, retention, sales, and product

knowledge.

• Computer literate: MS Excel, MSWord, QuickBooks, Microsoft PowerPoint.

• Extensive experience with Network and Broadband Communication Solutions: Frame Relay,

Data, Internet, DSL, Long Distance, and Local service.

• Extensive experience developing management strategies for busy hotel properties:

Promotions, event planning, convention bookings, account development, renovation,

cost containment, project controls.

• Knowledge and experience with financial controls, expense and operational budgets, P & L,

purchasing, debt restructuring, long and short range planning.

• Staff development skills: enhanced by Walt Disney World management training, hiring,

evaluating, motivating, supervising and training.

• Expertise in management of marketing efforts during grand re-openings, renovations, and

special projects.

• Proficient communication skills: proven interpersonal skills.

• Extensive direct sales experience.

EMPLOYMENT HISTORY

January 2009 to Present

CAROL’S CLASSICS, INC.

Aurora, Colorado

Designed and sold hand painted wearable art on sportswear, and hats to Boutiques, individual clients and

through the Internet.

June 2007 to November 2008

DUNCAN OIL, INC.

Denver, Colorado

Assistant to the Accounting Manager reconciling the Operating Bank Account, the Revenue Bank Account,

figuring the Wyoming Oil and Gas Severance Taxes, recording overrides (royalties), assisting with Account

Payables and Receivables, recording the monthly Oil and Gas prices, reconciling of the Inventory, Insurance,

Cash, and Suspense Accounts.

April 2005 to May 2007

SHAMROCK FOODS

Commerce City, Colorado

Customer Service Representative managing the Burger King account by processing sales, returns, billing

issues, promotions and customer complaints. Assist the Sales Department with product inventory, and special

orders.

August 2001 to November 2003

McLeodUSA TELECOMMUNICATIONS

Englewood, Colorado

Major Account Manager

Managed and supported accounts with potential monthly revenue of $7,500.00+ per month. I acted as liaison

between customer and McLeod handling billing issues, service issues, installations, and selling of additional

products and services.

I established a working relationship with each account maintaining 100% retention. I exceeded my sales

quota by 125%.

November 1995 to April 2001

CONVERGENT COMMUNICATIONS/

COMMUNICATION SERVICES of COLORADO

Englewood, Colorado

Major Account Manager/Sales Support Manager

Supporting the National Sales Executives and the Rocky Mountain Region Sales Staff with training, pricing,

cost comparison analysis in the Long Distance products adding

Frame Relay, DSL, Management Services, WEB Development, and Internet Services.

Sold, serviced, and supported Major Accounts that averaged $1,000 plus in recurring revenue. I worked

closely with Customer Care Department, Order Processing, and the Long Distance Product Manager. I

maintained 98% retention selling additional products and services exceeding my quota by 115%.

1994 - 1995

DAYS INN, SUPER 8, HOLIDAY INN EXPRESS, & EUROPEAN CAFÉ

Englewood, Colorado

General Manager

I managed 300-room property incorporating 3 franchises and a five star restaurant as one location. Hired,

trained, and managed 130 employees. I worked with contractors on extensive renovation of each facility. I

oversaw the successful opening of each property while maintaining 80% occupancy.

1992 -1994

RAMADA INN DOWNTOWN, Denver, Colorado

General Manager

I managed 146-room hotel with full-service restaurant and bar, staff of 50-banquet space to accommodate 250

guests.

Implementation of successful turnaround for the property - reducing monthly payroll from $62,000 to

$30,000, increased average daily rate (ADR) by 30% and occupancy by 25%. I coordinated renovation of

property.

EDUCATION & TRAINING

Various Courses provided by Convergent Communications and McLeodUSA on Network and Broadband

Communication Solutions: Frame Relay, Data, Internet, DSL, WEB Development, Cisco products, Nortel,

and Certified in Long Distance. Star Quality Certified with McLeod USA.

Blackhawk Junior College, Moline, Ill - Majored in English and Psychology

General Manager Training

Various hotel sales and marketing seminars

Contact this candidate