Phoenicia Watts
PO Box *****
Las Vegas, NV *****
*********@*****.***
Objective
Seeking a career orientated position where quality performance, abilities and experience will be most effectively utilized.
The preferred position will provide an atmosphere conducive to continue growth and advancement based on personal
efforts.
Summary
• Exceptional versatility and adaptability
• Dedication and drive as a hard-working individual
• Superlative communication and team building skills
Experience
Zenith Administrators, Las Vegas NV 10/2008 – 03/2010
BILLING/ELIGIBILITY REPRESENTATIVE
• Accounts receivable
• Billing
• Data Entry
• COBRA Administrator
• Correspondence
• Monthly Reconciliation
• External and Internal Customer Service
Manpower Agency, Las Vegas, NV 07/2007 – 10/2008
• Administration Support
• Customer Service
• Data Entry
• Accounts Receivable
American Benefit Plan Administrator, Inc/ ASI Las Vegas, NV 12/2006 – 06/2007
ELIGIBILITY REPRESENTATIVE
• Data Entry
• External and Internal Customer Service
• COBRA Administrator
• Correspondence
• Process Payments
• Prepare Bank Deposits
• Reconcile Monthly Premiums
American Benefit Plan Administrator, Inc 5/1999 – 12/2006
EMPLOYER CONTROLLER II
• Verify Pension Reports
• Maintain and balance self-pay data base
• Research incoming information concerning social security number and name discrepancies
• Research and prepare information to be corrected and updated in computer system
• Data Entry
• Correspondence
• External and Internal Customer Service
Swissport, USA 10/2004 – 6/2005 – Part time
PASSENGER SERVICE AGENT
• Customer Service
• Gate Agent
• Inform customers of any changes or new policies
• Prepare Nightly Reports