Customer Service Representative

Jamelle Leigh Pearson

** ***** **** **

The Woodlands, TX 77381

832-***-**** cell

*******.*******@*****.***

Summary

Skilled customer service representative with extensive experience in

shipping, transportation and logistics. Demonstrated ability to manage

large accounts in a fast paced environment.

Ocean/Air Import Experience Account Management Import

Regulations

Logistics Microsoft Windows, Word, Excel Multi-

tasking

Customer Service Hazardous Mat. Certification

ISF Filing

Professional Experience

PEARSON PAINT CONTRACTORS 2010

The Woodlands, TX

Office Management- Part time

. General office management duties including bookkeeping, filing,

scheduling, accounts payable and accounts receivable.

FEDEX TRADE NETWORKS 2009

Houston, TX

Entry Coordinator - Ocean and Air Import

. Receive documents daily from shippers/carriers/forwarders and

consignees and use the FedEx systems Duplex/Image to enter all data

necessary to create the 3461 for clearance of ocean and air import

shipments into the US

. Track and trace shipments using MBL, AWB, HBL, Containers, CFS

Warehouses, CY Yards, Ports of Entry and Vessels to find the ETD's and

ETA's for our customers

. Familiar with Scac codes, Firm codes, Port codes, Incoterms, ISF

filing, 3461- customs document, VACIS / USDA / FDA and Intensive Holds

at ports of entry, FCL/ LCL freight and kilos

. Make delivery orders/ dispatch trucking companies for delivery of the

freight/ get quotes on delivery rates/ communicate with the customer

on delivery status

. Go through multiple files daily to trace shipments, dispatch if

possible

. Answer phone, receive faxes, check email, check general mailbox for

new docs, mail invoices

UPS SUPPLY CHAIN SOLUTIONS 2005-2007

Houston, TX

Customer Service Representative - Ocean Import

. Used UPS computer system to manage ocean import shipments, in 20' &

40' containers, from origin to final destination in the U.S.

. Dealt with deadlines at ports and rail road yards on a daily / hourly

basis

. Set up delivery to the customer with an outside trucking company

. Stayed in contact with the customers by phone and email to give them

updates daily on their shipments

. Created invoices to the customer once the shipment delivered

. Made quotes for future shipments and filed the rates in the UPS system

. Trained & certified in IMDG Regulations and Ocean Specialist /

Hazardous Materials & FMC filing & shipping regulations

. Created spreadsheets, with each shipment listed, for the customers

with more import volume

THOMAS GREEN LUXURY HOMES 2004-2005

Magnolia, TX

Office Management-Custom Home Builder

. General office management, opening / closing, answering phones,

updating computer files, ordering supplies, faxing / filing

. Made payments on multiple invoices to various vendors

. Tracked accounts payable using QuickBooks Pro

. Scheduled appointments for deliveries, meetings / closings

. Gathered data and invoices for the closing of each house

LORAN INTERNATIONAL SALES 2003-2004

Houston, TX

Expediting & Data Entry Clerk - Sales Team

. Expedited multiple shipments by calling our vendors for updates on

deliveries

. Input all data necessary to make sales and purchase orders for the

sale of oil rig equipment

. Answered phones, received faxes

NIPPON EXPRESS 2003

Houston, TX

Entry Coordinator - Ocean Import - Temp position

. Tracked and traced ocean import shipments from origin to destination

. Contacted customers with details regarding their shipments

. Scheduled door deliveries according to the customers' specifications

Education

Lone Star College - Montgomery Campus

The Woodlands, TX

AAS, Management International Business Specialization, Montgomery College,

The Woodlands, Tx Fall 2002

Additional Achievements

. Co-Chairman of the Employee Relations Committee at UPS 2006-

2007

. Won the High Five! Award - UPS West District Recognition Program

2006

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