Customer Service Manager
Resume:
DELENA M. MATHEWS
*** ******* ****** . ********* *******, NJ 07604
Email: ***********@*****.***
PROFILE
Administrative support profession with a background in retail management
offering versatile management skills, I am proficient in Microsoft Office
programs. I am a strong planner, possess a strong sales-driven attitude and
problem solver who readily adapt to change, work independently and exceed
expectations, able to juggle multiple priorities and meet tight deadlines
without compromising quality.
EXPERIENCE:
Medco Health Solutions,
Inc. Wayne, NJ 2008 -
2010
Compliance and Privacy Administrative Assistant
o Create profiles of new/non member cases (cases are created when a
member's information is wrongfully disclosed).
o Investigate member cases to find root cause of complaint
o Update member cases with details regarding the complaint
o Review special confidential cases
o Manage return mailers received by members and upload into a database
o Serve as a liaison between Compliance and customer service
o Triage, handle incorrect paperwork and other inquires that came into
the departments mail box
o Assess teamwork, flexibility, adaptability, coordinating skills and
common values and goals of potential company clientele.
o Communicate regularly with management to address any concerns.
o Attend weekly Compliance meetings and forward minutes to the
department.
SmartParts Totowa, NJ 2008 - 2008
Accounts Receivable Coordinator
o Applied customer payments against outstanding invoice
o Issued reimbursement checks
o Processed RMA's (returned material).
o Handled deductions
o Assisted in account reconciliations
o Generated customer statements
o Handled collection calls on delinquent accounts
o Provided customer service (answering phones, processing orders,
setting up new accounts, handling customer request)
o Lead weekly "Open Accounts" meeting
o Conducted Credit Analysis Review, set credit limits for customers
o Collaborated with division managers and department heads to resolve
Accounts Receivable discrepancies
o Train, supervise and evaluate intern staff
o Performed client inquiry requests
o Researched short payments discrepancies and resolved client issues
o Offset debits and credit
PayHalf
Wayne, NJ 2006 - 2008
Assistant Store Manager
. Assist Store Manager in all operational and inventory control related
responsibilities.
. Opened and closed the store in the absence of the Store Manager.
. Ensured sales associates are complied with store procedures and
performing to their fullest capabilities.
. Ensured store visual standards are being upheld during shipment
processing and replenishment tasks.
. Oversee the management, sales, stock and visual merchandising staff in
Store Manager
. Experience in visual merchandising and detailing (in retail) and
styling mannequins
. Participated in store meetings and management meetings by giving
feedback and findings around team.
. Meet and exceeds sales goals
. Assist in partnership with the management team to minimize loss and
achieve shrinkage goals.
. Ensured customer service is in compliance to Company Mystery Shop
standards.
. Oversee proper stock levels of new and available product and
communicates needs and trends to the Store Manager.
. Display high leadership skills in setting priorities, team\building
and training.
. Displayed high level of professionalism.
. Displayed passion and knowledge for the product and brands.
. Displayed creative problem solving skills.
. Displayed a high level of verbal and written communication skills.
. Strong delegating and follow up skills. Proven results and consistency
in customer service, with Mystery Shop averages at 90% and above
Shantrall Boutique Scotch
Plains, NJ 2005 - 2007
Store Manager
. Have significant experience and abilities in merchandising
. Worked in a fast-paced environment
. Friendly and outgoing
. Learned tasks quickly and perform them efficiently
. Team player
. Excellent interpersonal and customer service skills.
. Arranged new merchandise according to guideline and standards
. Back-stocking/Replenishing merchandise as needed
. switch out, change or rearrange merchandise due to business needs and
space constraints
. Took markdowns and signing sales
. Helped with floor moves
. Cleaned and straightened the floor and recovered fitting room
. Worked in the receiving area unpacking and sensoring merchandise, and
bringing it to the sales floor
REFERENCES UPON REQUEST
Contact this candidate