Customer Service Representative

Niko Harper

*** ******** ******

Eastwood, NY ***06

315-***-**** (daytime)

315-***-**** (evening)

Objective:

To obtain a position, utilizing my extensive training in

customer service, along with administrative and communication

skills.

Strengths:

Dependable, flexible, detailed oriented, professional work

ethic, positive attitude, and an ability to work on all

functional levels. Type 60 WPM and proficient in Microsoft

Office

Education:

2009. Bryant & Stratton Community College

2004-2005 Onondaga Community College

1997. Warren Harding High School

Work Experience:

2007-Present Receptionist/Administrative Assistant

DEMCO New York Corp. Syracuse, NY

. Answer all general calls coming into the office, screen them,

and direct them to the proper extension.

. Responsible for greeting visitors, clients, visiting

colleagues or anyone who enters the premises.

. Knowledge of the various applications in Microsoft Office, in

order to type correspondence, update spreadsheets.

. Keep track of inventory, sorting incoming mail and post

outgoing mail, sign for deliveries, and send packages out

promptly,deliver mail and packages to their recipients.

. in charge of the fax machine, receiving and delivering

incoming faxes and sending outgoing ones for people in the

office.

. Other duties include filing, making copies of correspondence

and assisting the accounting department.

2006 Case Manager

MetLife Insurance Company Westport, CT

Contract Employee/Addeco

. Reviewed Long Term Care Applications, process completed

applications and sent them to the underwriters for final

review and approval. Ordered medical records for MetLife.

. Setup follow-up appointments for incomplete applications.

2006. Customer Service Representative

TMS Communications Baldwinsville, NY

. Received inbound calls from local hospital patients to

activate and deactivate patient telephone/television

services.

. Processed direct billing or credit card for payment of

services.

. Troubleshoot technical difficulties with television and/or

phone services.

2002. - 2004 Vendor Specialist/Customer Service Representative

WYNIT, Inc. Syracuse, NY

. Supported accounts payable/receivable and credit department.

. Maintained vendor and customer accounts, process monthly,

quarterly, and yearly billings.

. Filed MDF Co-op claims for company advertising, and also

price protection claims to vendors for special sales

promotions.

. Entered customer orders, setup new customers accounts, and

worked closely with customers and UPS representatives tracing

packages to ensure prompt timely delivery of orders.

. Performed duties using Microsoft Outlook, QuickBooks Pro.,

Excel, Word, as well as company database WDS.

2002. Customer Service Representative

Beawulf Back to Basics Syracuse, NY

. Answered inbound customer calls, processed orders

. Prepared samples and mass advertising mailing to be sent to

customers, and worked in the mailroom, tracking orders via

UPS online

. Storefront cashier for local customers.

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