Customer Service Management

JEFFREY DELUCA

*** ******* *****, ******, **, ***17

732-***-****(H) 973-***-**** (C)

Email: *********@*******.***

SUMMARY OF ACCOMPLISHMENTS:

• Received additional offices to service for CDG management from 3 to 10 in a 2 month span.

• Helped to reduce the number of back orders with Crestron from 85 to 7 in a 6 month span.

• Given additional pc board assembly planning duties with Crestron

• Assisted in improving the expedition of parts from the plater by 60% with Wireless Telecom.

• Given additional planning duties (dummy loads) with Wireless Telecom

• Promoted from Spare Parts Planner to Machine Parts Planner with Adolph Gottscho

PROFESSIONAL EXPERIENCE

CDG Management, LLC, Edison, NJ

Payroll Coordinator 2008 to 2009

• Performed customer service duties responding to various payroll issues

• Printed and reviewed various audit reports to balance payroll for weekly and biweekly transfer of payroll.

• Reviewed payroll packages for document accountability and accuracy (e.g. I9, tax forms, applications)

• Updated time card audit and referral bonus databases in Excel.

• Entered applications, direct deposits, tax and salary rate changes (including retro pay), and address changes.

• Entered garnishments, child support orders, tax levies, prepared stop payments and manual checks

ACS, Little Falls, NJ 2007

Customer Care Representative (temporary position)

• Enrolled Cadbury/Schwepps employees in 2008 benefit packages

• Answered questions regarding benefit packages

• Mailed out various documents to expedite the enrollment of Cadbury Schwepps employees into 2008 benefits

The Office Team, Parsippany, NJ 2006 to 2007

Copier Service Technician (temporary position)

• Maintained appropriate levels of stock for various copier machines

• Scheduled service repair and maintenance for copiers

Crestron Electronics, Rockleigh, NJ

Junior Planner 2003 to 2006

• Identified assessed requirements, determined ordering quantity and schedule for pc board assemblies

• Communicated with purchasing, management, and co-workers to troubleshoot parts issues and expedite needed

materials.

• Generated, reviewed exception reports in SAP (MD04)

• Created, distributed excel reports to expedited delinquent components.

• Reconciled inventory discrepancies reviewing receiving history records and performing cycle counts.

1

JEFFREY DELUCA

192 Horizon Drive, Edison, NJ, 08817

732-***-****(H) 973-***-**** (C)

Email: *********@*******.***

PROFESSIONAL EXPERIENCE CONTINUED

Wireless Telecom (Microlab division), Parsippany, NJ

Production Control Clerk 2000 to 2002

• Identified, assessed material requirements, created requisitions and work orders to fulfill customer orders and

stock.

• Communicated with vendors, management and co-workers to trouble shoot parts issues and expedite materials.

• Maintained, determined schedules for plating, soldering, and dummy loads to track/investigate orders in Excel

• Reconciled inventory discrepancies reviewing receiving history records and performing cycle counts.

• Served as backup to inventory stockroom clerk receiving and issuing parts to maintain inventory integrity.

Universal Valve, Elizabeth, NJ, Inventory Control Specialist 1999 to 2000

• Reorganized stockroom to significantly improve numerical accuracy and ordering efficiency (part of training to

oversee inventory functions).

• Received, identified, and organized stockroom items.

• Performed cycle counts, reconciled inventory discrepancies.

Adolph Gottscho, Union, NJ

Production Planner 1995 to 1999

• Identified, assessed material requirements, created requisitions and work orders to fulfill customer orders and

stock.

• Communicated with purchasing, management and co-workers to trouble shoot parts issues and expedite materials

• Served as backup to inventory stockroom clerk receiving and issuing parts to maintain inventory integrity.

COMPUTER SKILLS:

ADP/PC Software for Windows - Version 5.30-08, Microsoft Word, Microsoft Excel, OASYS – Version 25.73.0.42, SAP,

Pro Master 8.9.10, Synchronics – Version 6.5.

EDUCATION:

Certified Mixologist - National Bartenders School – Woodbridge, NJ, July 2010

Payroll Certification, Essex County College – Newark, NJ December 2007.

BS, Montclair State College, Upper Montclair, NJ, - Marketing/Management

CURRENT VOLUNTEER WORK

Currently teach guitar to two students

National Bartenders School – Woodbridge, NJ: Assist students in preparing for bartender speed test exams

2

Kings & Queens of Karaoke (Meet Up Group): Assist organizer in hosting events

3

Contact this candidate