Customer Service Sales

***** ********* **** *********, ** *****

Phone 704-***-**** - E-Mail **********@***.***

Sheila Bryan

Objective

I am looking for a service-related position with a growth-oriented company

offering continued growth and advancement. The position should be

challenging and responsible effectively utilizing my vast knowledge,

experience and organizational skills.

Summary

Over ten years of Accounts Receivable experience, strong emphasis on

providing quality customer service and building and sustaining client

relationships, excellent communication skills. Self-driven individual that

works effectively alone and with others to achieve the company goals.

2006-2008 E*Trade Financial

Charlotte, NC

Clearing Representative II

Reviewed all customer-broker related documents for completeness and

regulatory compliance.

Sorted, index and scan incoming mail into imaging system

Processes various modifications to customer accounts. (New account opening,

activation, address changes, account closures, registration changes and

trading options) using ADP, CRS, Broker ops and staff ware Systems.

Communicated to customers via-e-mails on the resolution of problems

Participated in special projects

Assist in training associates

2004-2006 Maersk Sealand

Charlotte, NC

Receivable Representative

Responsible for collections of portfolio of business accounts

Achieve recovery efforts through inbound and outbound calls

Analyze customers' fiscal responsibility in making sound credit decisions

Communicate and collaborate with sales agents to resolve delinquencies and

address any other customer problems

Assist subordinates and supervisors in identifying and resolving problems

1998-2003 L.V.M.H

Edison, NJ

Credit/Collections Analyst

Daily review of orders held in credit for release or retention until

resolution achieved

Review of credit memos for refusals and returns

Compilation and update of check promises against monthly forecast

Cash/aging collection calls & correspondence to major accounts

Review and attempt resolution of unknown payments/cash posting

Education

1979-1980

Medgar Evers College

Brooklyn, NY

Major: Business Administration

Summary of Qualifications

Ten + Years Commercial collections experience with account balances $500k-

1M

Customer account research experience

Assess situations and provide course of action

Able to prioritize, delegate and handle multiple task

Excellent P.C. skills (Microsoft products)

JD Edwards,AS400

Contact this candidate