Customer Service Data Entry
Resume:
Daniel Engelkes Objective
A+, Network+,
DCSE
Country, Ca 91351
abiu2d@r.postjobfree.com
My goal is to get a job in a stable company in the field of Customer Service.
Work Experience
Customer Care Rep. 402-***-**** – Jason Dunphy)
7/2006 – 06/2010 West Customer Management, Omaha, Nebraska
Accept incoming for AT&T Mobility Customer for billing questions (i.e. changing rate
plans and bill disputes on charges), adding features, and level one troubleshooting
which is not limited to voicemail, text messaging, email, data connection, and
multimedia media messaging. Customer Care is the first level of tech support. The
operating systems that are troubleshoot are palm os, symbian os, java based os,
rim os, and Windows Mobile os. Also Support Level one troubleshooting for the
Broadband Connect Cards. Also used Nice Pro for QA. Escalate to management if
needed. Also sold computer accessories and Netbooks.
Computer Consultant 402-***-**** – Self Employed)
11/2003 - Present Various Companies, Omaha, Nebraska
Accepted contracted jobs to replaced motherboards, hard drives, optical drive,
memory sticks, and other computer hardware. Also accept contracts to install
operating systems. Also troubleshoot computers over the phones.
Universal Incoming Fraud Specialist 1-402-***-**** - Sam DeMaria /
Gerald Entz)
8/2005 - 7/2006 First Data Merchant Services, Omaha,, Nebraska
Major calls center taking over 50 calls per day in various products. Card Activation
for Various Credit cards and Debit Cards from over 3000 banks. Perform Fraud
Verification when callers call back when voice mails are left. Also report cards lost
or stolen.
Call Center Support Representative 402-***-**** - Dave Suhr)
3/2005 - 7/2005 Cosentry, Bellevue, Nebraska
Answering all incoming calls for the data center facility.
Manage and monitor trouble calls received via phone or our web based help desk
system through resolution (using ticket system software called hp solutiondesks.)
Monitoring Cosentry and Cosentry customer equipment for trouble and tracking
issue through resolution. Escorting customers inside the Cosentry data centers.
Assisting Cosentry engineers with various internal projects. Reset Passwords and
re-enable accounts on Active Directory for ES&S.
While employed here I obtain a DCSE on June 24, 2005..
My Dell Tech ID number is 411290.
Data Entry/Service Writer
8/2004 - 3/2005 Werner - Gra-gar, Omaha, Nebraska
Open and close repair orders for the Tractor Shop, input data into the computer
(AS-400 terminal) for work orders, answer phones, and assist drivers.
Warehouse Worker
12/2002 - 3/2003 Staff Management / HP, Omaha, Nebraska
Pack computers.
Data Entry / Inventory Clerk
7/2000 - 10/2002 Millard Processing Services/Tyson Meats, Omaha, Nebraska
In charge of all data entry, entering work orders for mechanics, along with doing
reports, the software that is use is SQL base software called MP2. Inventory
Control which includes but not limited to monitoring inventory for maint. Dept.
Decided what stock levels should to order less often. Assisted in Purchasing of the
parts for Maint. Consolidation of parts (two of the same item with different part
numbers). Reorganization of parts.
Education
9/1998 - 5/2007 Metropolitan Community College, Omaha, NE
Associate Degree
As of November 12, 2006 I have receive an Associates Degree in Microcomputer
Technology. I have course work in C++, Visual Basic, Java, PC Repair, and
Microsoft Office. I also have course work in various operating systems: Linux,
Novell's NetWare, and Microsoft Windows Family (9x, 2000, XP, 2003 Server
Edition).
New Horizons Training Center, Omaha, Nebraska
Some College Coursework Completed
A+ Certified as of 11/04/2003 Network+ Certified as of 06/25/2004
Certificate of Achievement for completion of 2274 Managing Windows Server 2003,
I have the full Version (free for taking the course)
My Comptia ID is COMP001002033999
Skills
"C++" for Entry Level Programmer" A+ Certified AS-400 DCSE Java for
Internship Microsoft Office Network+ Certified PC Troubleshooting Visual
Basic for Entry Level
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