DEBORAH DICECCA

**** *** ***

SPRINGFIELD, MO 65803

Home: 417-***-****

abiu24@r.postjobfree.com

Work Experience

Customer Service Advocate

*/****- ******* ***********, ** 417-***-****

Kelly Services Anthem Blue Cross Blue Shield Wellness

Payment Center, took premium payments over the phone

Used Ayaya Tangible and CCB phone programs

Customer Service Representative

10/20082/2009 T-Mobile 2645 N Airport plaza Ave. Springfield MO 417-***-****

Assisted customers with questions on their accounts and upgrades.

Advocate/Call Center

3/2004 - 1/2008 Sprint/Embarq 213 N Corsicana Rd. Athens, TX 903-***-****

Customers call in to check the status of their repair tickets or service orders and I

Provide the information.

Inventory Control/Data Entry

4/2000 - 3/2003 Pinnacle Services Le Compte Rd. Springfield, MO 417-***-****

Enter batch codes for product

Received goods, post good

backup for the clerk who enters the bills

Enter paper work for sample shipments and testing shipments.

Hospital Claims Reviewer/Data Entry

2/1998 - 1/2000 United Healthcare Corporate Center Springfield, MO 417-***-****

Data entry clerk, entering hospital claims

Hospital claims reviewer my favorite was the high dollar claim

We were require to have a quota met and with quality standards

Data Entry Clerk

9/1996 - 2/1998 Manpower Temp Services Various States, MO

data entry clerk in many different companies, including Pfizer,

Masonite and Target Data System

Accounts Payable/Receivable

General Ledger

Payroll

Document imaging

Front Desk Receptionist/Chiropractic Assistant

3/1988 - 6/1990 Andrew Jennison Chiropractics/Thomas Viland DDC Tahoe City, CA

Worked in 2 chiropractic offices

Therapy, receptionist and chiropractic assistant

Helped set up the new database files.

File Clerk/Data Entry

1/1980-12/1980 Lake County Welfare Dept of Child Protective Services Lakeport, CA

Filed all the records

Entered data for the statistic reports

Rode along when they had to pick up a female child

Education

Apple Valley/Newport Laguna CA

High School Diploma:

Graduated: 8/1991

Moorpark Junior College

1 year, art 1977

Additional Accomplishments

I was part of the mentoring program at Embarq

>>>any time span not accounted for I was a housewife

REFERENCES:

Available upon request

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