Human Resources Customer Service

Bethzaida Arroyo Campagne **********@*****.***

Urb. San Martin 1 A 10-787-***-****

Juana Diaz, PR 00795

My name is Bethzaida Arroyo I have a degree in Human Resources, and a

Master Degree in Labor Relations. I have been working in the area of HR,

Recruitment, Staff Supervision and Administration, for the last 8 years.

Work experience has taught me to prioritize tasks according to the urgency

or importance, besides knowing how to work together and help others in

their work. I. I'm an organized person, observant and analytical skills, I

like to combine teamwork with individual and I have been working and

helping team with daily tasks.

EXPERIENCE

2007-TO PRESENT Job Corps Academy

Barranquitas, PR

Human Resources Coordinator

. Provides support to the center through assistance with all aspects of

Human Resources, including employee relation, training and development,

regulatory compliance, compensation initiatives, benefits administration

and recruitment.

. Conduct recruitment effort in conjunction with Center manager/supervisor

for all exempt, nonexempt personnel and temporary personnel.

. Administers salary program to ensure effectiveness compliance, and equity

within the organization.

. Coordinate staff training and maintenance in service training records

including New Hire Orientation.

. Coordinates Managing Values performance for all staff.

. Handling EEO Issues and Investigations.

. Establish and maintains employee records and reports in accordance with

Department of Labor Federal, State and Company requirements.

2002- 2006 D' Mart Institute Inc.

Cayey, PR.

Human Resources, Director

. Manage a broad range of HR functions including payroll administration

(105 employees).

. HR database co-administration, personnel file management.

. Traveled four branch offices and monitored, evaluated, and counseled

staff of 105 employees.

. HR policy development, employee screening/hiring/orientation and staff

training and developed interpersonal and communication skills.

. Establish and maintenance affective work relationships and team work.

. Establish salary grades and levels for new hires and promotions, within

guidelines.

. Created job descriptions, educational, experience requirements and salary

grades/ranges for newly created positions.

. Experience in managing information of a highly confidential nature.

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1993-1996 Mayor's Office

Juana Diaz, PR

Receptionist

. Handle customer service and special projects.

. Schedule appointment.

. Prepare forms for upcoming meeting

. Responsible for research, typing and faxes.

. Assisted the Mayor with documentation and reconciliation of issues.

1997-2000 Executive Assistance

Juana Diaz, PR

Mayor's Executive Assistance

. Function as lead associate, members of the management team

troubleshooting problems issue.

. Interface with al municipal departments and arrange back-up support for

critic functions.

. Implement training course for new recruits speeding profitability.

. Prepare and edited important reports and letters.

. Assure complacence with all Municipal, State and Federal, Law

regulations.

. Sensitive research/investigation matters involving different departments.

. Distribute work to office personal.

2000- 2001 Interamerican University

Ponce, PR

Promotion a an Recruitment Officer

. Coordinated and pretreated all type of activities related to potential

students.

. Offer and promote diverse programs of studies.

. Planned and assisted in several functions for the University.

1993-1996 Mayor's Office

Juana Diaz, PR

Receptionist

. Handle customer service and special projects.

. Schedule appointment.

. Prepare forms for upcoming meeting

. Responsible for research, typing and faxes.

. Assisted the Mayor with documentation and reconciliation of issues.

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Education

MA Labor Relation

BA Human Resources Management

Training

Labor Legislation, Sexual Harassment at work, The effective use of

Job Description, Civil Rights Law, New Regulation for American Disability

Act, Family medical Leave Social Security #207 Law, The last legislation

of labor jurisprudence and the balance between professional and personal,

Equal Opportunity, Discrimination, Genetic information Non-Discrimination

Act.

Member

Society of Human Resources Management, Chapter of Puerto Rico and

National

Member of EEO Committee

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