Customer Service Supervisor
Resume:
Travis Bilal
Wichita, KS 67207
********@*****.***
Professional Objective
. To obtain an IT position within a professional environment that will
maximize my computer knowledge and experience.
Professional Qualities
Projects a professional business manner and operates efficiently while
maintaining a high degree of integrity.
Great listener and analytical thinker.
. Strong interpersonal, problems solving, and decision making skills.
. Pays close attention to details and communicates effectively both
written and verbally.
. Optimal organizational skills which allows projects to be completed in
a timely manner. .
. Very proactive.
. Knowledge of windows operating system, hardware, protocols, and other
technologies.
Education
. A.A., Computer Network Systems, ITT-Technical Institute, December 2010
(3.88 OCGPA Currently)
. A.A., Associates of Arts, Iowa Central Community College, May 2008
(3.33 GPA)
. Recipient of High Honors Certificate and Perfect Attendance
certificates.
Professional Experience
September 2009- Present United Parcel Service Wichita, KS
Part Time Supervisor (Unload/Primary Supervisor)
. Responsible for motivating 12-15 people daily to unload trailers
swiftly.
. Set staffing for the primary daily.
. Improve safety awareness for employees.
. Train new employees on safe work methods.
. Enforce unload job methods on employees.
. Quiz employees daily with safety questions.
. Carry out disciple to employees who have made a service failure.
June 2009- August 2009 United Parcel Service Wichita, KS
Part Time Supervisor (Belt Supervisor)
. Helped improve service for our customers.
. Quiz employees daily on safety questions.
. Train employees to work safe in face pace environments.
. Enforce job methods and hold employees accountable for wrong cars.
. Carry out disciple to employees who have made a service failure
February 2009 - June 2009 United Parcel Service, Wichita, Kansas
Package Handler
. Fast-paced position that involves continual lifting.
. Lower and slide packages onto trucks.
. Handle packages that typically weigh 25 - 35 lbs. May weigh over 70
lbs.
. Follow pre-load guidelines and safety techniques to prevent injuries.
November 2008 - December 2008 United Parcel Service, Wichita, Kansas
Driver Helper (Seasonal)
. Deliver packages to local business and residence in a safe timely
manner.
. Able to lift 70lbs or more consistently.
. Treat all customers with respect.
. Follow specific instructions to remain safe while on duty.
Technical Experience
. Languages: VB.NET, Python
. Operating Systems: Windows, Linux.
. Software Experience: Microsoft Word, Microsoft Excel, Microsoft
PowerPoint, Active Directory, Visio, Server 2003, SQL.
Other Technical Experiences
. Networking: TCP/IP, LAN/WAN Technology, IP Addressing, Subnet Masking,
Router Configurations
. Security: Anti-Virus, Spyware, Firewalls, Remote Access
. Computer Hardware: Troubleshoot PC's, Wireless Cards, Cable/DSL
Modems, Routers, switches
Professional References
Gwynne Birzer, Attorney
Hite-Fanning Law Firm
Deb Wydra, Preload Manager
United Parcel Service
Brittney Harris, Customer Service Representative
Protection One
Rick Crump, Route Delivery Driver
Snyder of Hanover
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