Customer Service High School
Resume:
Minniea A. Quiller
(**************@*****.***
Objective : Seeking a position in an office environment that will
utilize my skills, experience, strong work ethic, and willingness
to learn and provide opportunity for growth.
Education : Southern High School, Durham NC
High School Diploma
Skills:, Inbound and Outbound Cold Calling, aptitude for working
with computers, exceptional communication skills, type 45 wpm,
proficient in ms word, ms publisher, adobe acrobat, and exceptional
customer service skills.
Experience : American Associates Inc
12/08-01/2010
* Insurance Specialist/Customer Service Rep
Handled customer calls pertaining to Senior care. Advised members
of their plans, rates, also answered a multi-line telephone, as well
as use of personal computer and software programs.
12/06-11/08- ACS
*Insurance Specialist/Customer Service Rep
Handled customer calls and complaints pertaining to Aetna Health
Insurance Benefits. Advised customers of their plans, rates, and
routed them to the appropriate personnel. Answered a multi-line
telephone system and use of personal computer and software
programs.
08/06-2/07 - Sento Corporation/
* Customer Service Rep
Customer Service Associate working with the Eye Med group.
Responsible for answering incoming calls from medical companies and
subsidiaries. Responsible for examining telephone and zip code
directories and other prepared listings, operating telephone
equipment, automatic dialing systems, and other telecommunication
technologies, provides product/service information, and pricing,
answers objectives, and offers advice to help the consumer purchase
the right plan suitable for them.
04/06-08/06- American Mortgage
*Customer Service Rep
Responsible for answering a high number of inbound calls, and also
cols calls, offering exceptional customer service and sales support
for the company. Responds to requests for information and provides
assistance to customers.
References: Available upon request
Contact this candidate