Software Manager
Resume:
Costantino (Dino) Parisi
West Berlin, NJ 08091
********@*******.***
Summary
Accomplished Help Desk Professional with 15 + years experience in Computer
Operations, Technical and Call Center support. Extensive and progressive
computer/network/phone systems background in a work data center. Expertise
in providing hardware and software support in Windows 2000/XP/2003 and
Vista with a reputation for excellent performance and attendance.
Professional Experience
The Star-Ledger Newark, NJ
IT Technician
2000 - Present
. Analyze and completed all Help Desk problems and special projects such as
wiring data center for server racks, networking wiring and clean up.
. Specialize in resolving PC hardware failures and data recovery.
. Specialize in resolving computer related problems over the phone for
remote locations.
. Active Directory Domain Administrator managing computers/users/member and
groups.
. Specialize in telephone system moves/ads and changes.
. Macintosh hardware, software, OSX upgrades and maintenance.
JML Computer Products Pennsauken, NJ
Chief
Installer/Production Manager
1983 - 2000
. Managed daily operation in building computer communication cables.
. Chief installer of communication cable for large corporations in the
field.
. Accessed and installed fiber optics communication infrastructures in shop
and on location.
. Managed shipping and receiving tasks.
Education & Training
Pennsauken Electronics School
Desktop PC Training
Cisco CCNA Training
Computer Trouble Shooting Software
Amphenol Fiber Optics Training
Current Accomplishments
. Successfully resolved over 2000 trouble tickets per year.
. Upgraded computer hardware and software from legacy systems to state of
the art equipment.
. Specialize in remote location problems skilled at walking users through
their technical issues so they can successfully resolve issue them
selves.
. Worked with all software Ghost, VM, Citrix, Exchange, Malware and Spyware
software deployment etc.
. In charge of network cabling infrastructure ads/moves and changes
. Successfully recovered computer data from malfunctioning computer
equipment and restore.
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