Sales Customer Service

Location:

Posted:

October 20, 2010

Lisette Delgado

Elgin, IL 60123

Email– ****************@*****.***

Objective:

To acquire a position that will effectively utilize my developed expertise, creative talents and commitment to excellence. Desire

a position with career growth potential.

Summary of Qualifications:

Innovative professional with 7+ years of experience focused on sales.

Expertise in training individuals to succeed in a competitive sales environment. Acute attention to detail in project and conflict

management.

Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated,

innovative and self-motivated team member/builder.

Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills.

Thrive in both independent and collaborative work environments.

Proficient in the use of various computer programs including Micros, POS, Access, Microsoft Word, Excel, Windows, XP, Vista,

PowerPoint, Publisher, CART data analyzing systems.

Professional Experience:

Inside Sales /Telecom Brokerage Inc. – Chicago, IL Present

In depth cost analysis for businesses throughout the country. Responsible for developing cost efficient business communication

solutions. Insure customer account confidentiality. Sold telecommunication products, business-to-business, with total cost of

ownership analyzed proposals. Met and exceeded sales goals.

Personal Assistant – FTN Enterprises- Franklin Park, IL 2008-2010

Customer service. Scheduling appointments, filing, data entry, organized travel arrangements. Generated invoices for customers.

Sales Lead / Coach Brand Sales Specialist - Macy’s Inc. San Diego, CA/ Schaumburg, IL 2006- 2008

Trained supervised and mentored 9 sales people. Individual new account management. Taking and fulfilling purchase requests

intended for shipment. Prepared a new store for opening in all merchandizing aspects. Leading evening sales team in multiple

departments. Delegated and assigned duties. Experience in multiple divisions of sales. Successfully addressing and resolving

customer conflicts in a retail setting. Acute product knowledge. Fraud protection analysis.

Sales Associate – Express Design Studio Schaumburg, IL 2007-2008

Implemented merchandizing arrangements to drive sales. Analyzed and innovated methods of operation. Drove sales in a high

volume retail setting. Met and exceeded sales goals. Supervised 6-8 people. Responsible for current and constantly changing

Product Knowledge. Provided customer service. Stock location and organization. Account status reviews. Multitasking and

conflict resolution management. Daily sales meeting to inform employees of goals, expectations and sales. Project management.

Education:

Argosy University- San Diego, California /Schaumburg, Illinois. 2006- 2010

Bachelor’s Degree Business Administration / Minor Finance Graduated- 2010