Customer Service Assistant

Audrey Ferrie

**** **** **, ******* ** *****

503-***-****

***********@*****.***

Experience Over 10 years experience in libraries and

Summary information-intensive settings.

Highly skilled at both written and face to face communication.

Well versed in the information needs and service requirements

of many different patron types.

Proven researcher, skilled at instructing individuals on use

of research databases.

Efficient and motivated clerical and administrate support

person.

Education MLIS, University of Washington, Seattle, June 2010

Washington

B.A., English, Marylhurst University, Portland, 2005

Oregon

Professional Reference and Instruction Intern - Millar Library, 1/09-3/09

Training Portland State University

Worked at reference desk fielding questions on MS

Word, working individually with students to

develop research plans; co-taught undergraduate

research skills class to of 45.

Constructed an Excel spreadsheet to examine

classroom and reference desk instruction hours

logged.

Assist with weeding, ready reference usage and

collection development projects.

Experience Serials Assistant, 7/07 - 8/10, Circulation 9/05 -

Assistant, 9/05 - 7/07 8/10

- Lewis and Clark Law Library, Portland, OR

Maintained online patron circulation records,

assisted librarian with student employee training

and oversaw student worker job performance.

Instructed patrons in use of online library

catalog, and provided instructional assistance to

patrons on basic legal research.

Prepared serials bindery shipments, maintained

periodical holdings records.

Communicated with vendors and publishers to

resolve missing and damaged items.

Updated online catalog records, processed new

serials, filed loose-leaf legal materials.

File Librarian - Pearson Financial, Lake Oswego, 6/05-9/05

OR

Maintained physical file library of busy financial

firm.

Resolved client financial information gaps, upheld

privacy and accountability regulations.

Maintained Excel spreadsheets detailing file

location.

Worked in front end administrative capacity daily.

Circulation and Loan Assistant -Marylhurst 5/04-6/05

University, Portland, OR

Responsible for filling loans requested by

regional loan coalition patrons.

Provided excellent customer service at circulation

desk and on phone.

Circulation Assistant, Boulder Public Library, Boulder CO

2/00 - 10/02

Periodicals/Circulation Clerk, Ft Collins Public Library, Ft

Collins, CO 7/97 -- 12/99

References Available Upon Request

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