Customer Service Administrative Assistant

Julie Ann Davis

**** ******* **** ****** ******, Florida 34109 315-***-****

Self-motivated, high achieving administrative professional with a strong

work ethic

offers extensive administrative support and customer service experience,

computer skills,

ability to work independently or within a team environment,

and knowledge of medical terminology and coding

PROFESSIONAL EXPERIENCE

Secretary to the Commissioner of Personnel, Oneida County, Utica, NY,

8/08-12/09

Handle all of the Commissioner's telephone calls

Schedule appointments and maintain calendar,

Draft routine forms, letters, memos, etc.

Make copies, Handle all mail, Maintain files.

Sent out periodic and yearly memos

Assist with data collection for reports

Assist with revisions of policies and procedures

Maintained the Commissioner's paper files, Orientation

materials and Human Resources computer files.

Assist with yearly Department budget preparations, and maintain

data during the year.

Handle weekly payroll and associated reports

Clinical Secretary, Bassett Healthcare, Herkimer, NY, 1/06-8/08

Handle high volume of telephone calls and schedule appointments

for multi-physician clinic.

Maintain appointment, meeting, and conference schedules for

eight to 12 physicians using computer.

Manage all patient issues and paperwork.

Interact with insurance companies for approvals.

Process billing using appropriate medical coding.

Administrative Secretary, Department of Pathology, Bassett

Healthcare, Cooperstown, NY, 4/00-1/06

Prepared professional correspondences, reports, and charts.

Maintained schedule for Pathologist-in-Chief.

Coordinated all autopsies including related documentation and

follow-up.

Managed off-site storage facility and coordinated storage and

tracking of microscopic slides and tissue blocks.

Used computer systems to order lab tests and retrieve patient

information.

Recorded minutes for weekly Laboratory Management Communication

meeting.

Coordinated all Clinical Conferences.

Generated monthly Pathologist Work/Call and Vacation/Meeting

Schedules.

Performed essential duties as back up for all lab secretaries.

Coordinated Resident and Medical Student schedules.

Created and maintained Secretarial Procedures Handbook.

Administrative Assistant IV, Premier, Inc., Charlotte, NC, 7/97-2/99

Effectively coordinated training and travel related activities

for 600 Biomedical and Imaging Technicians.

Created and maintained Microsoft Access database for travel

planning, billing, and payment.

Customized a plethora of reports used for payment of over 300

bills monthly.

Provided administrative support to Director and Managers of

Department.

Functioned as Dispatcher by dispatching Biomedical and Imaging

Technicians to hospitals in need of emergency repairs nationwide.

Promoted to Administrative IV from Level III.

EDUCATION

State University of New York Institute of Technology at Utica/Rome,

NY

Candidate for Bachelor of Science in Health Information

Management, 8/07

State University of New York College at Oneonta, NY

Associate of General Studies, 2000

Oneida County BOCES, New Hartford, NY

Licensed Practical Nursing Program, 6/93

Utica Senior Academy at Proctor, Utica, NY

High School Diploma, 6/93

References available upon request

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