Customer Service Medical

L isa Nehls

*** ***** **** ****

Dover, NC ****6

Cell: 920-***-****

E-mail: ******@*****.***

Objective_______________________________________________________________

Obtain a position in a healthcare environment as a medical coder/biller.

Summary_______________________________________________________________

•Excellent written and oral communication skills

•10+ years experience with all Windows Operating Systems

•5 + years experience with electronic medical records

•Experience with ICD-9 coding

Work

E xperience:________________________________________________________

11/19/2007-08/19/2009

ProHealth Care Waukesha Memorial Hospital

Waukesha, WI

Transcription Specialist

•Provide principle support to transcriptionists

•Assists with monitoring and maintaining computerized dictation systems, word processing

databases and interfaces, collaborating with medical records and information services

departments as appropriate.

•Process large amounts of dictation, prioritizing work as necessary

•Handle high volume of phone calls

•Researching reports and patient demographic information

•Proficient in most computer programs including: Cerner, Lanier, Linedex, IDX, and all

Windows operating systems.

•Release of medical information as compliant with HIPAA regulations.

•Interaction with medical staff - MDs, PA,s etc.

•Maintaining daily/weekly schedule for associates.

•Import/Export transcription to outside services

•Monthly/Weekly Reports

•Editing dictation

10/2005 – 05/2007

Aurora-Wilkinson Clinic

Hartland, WI

Health Information Clerk

•File dictation.

•Transport and retrieve medical records to and from various doctors and/or nurses within clinic.

•Answer phones.

•Pull and file charts as needed.

•Proficient in most computer programs including: Cerner, Linedex, IDX, and all Windows

operating systems and MacIntosh.

•Release of medical information as compliant with HIPAA regulations.

•Customer service.

•Maintaining daily/weekly schedule for associates.

•Purge, thin, and create multiple volumes of medical records as needed.

05/1990 – 04/1998

Raytheon, Inc.

Beaufort, SC

Access Control Receptionist

•Answer multi-line phone system.

•Maintain daily pilot schedules.

•Greeting customers.

•Filing, faxing, and typing.

•Light janitorial duties.

Education

____________________________________________________________

09/2004 – 12/2005

Herzing College

Madison, WI

•Diploma in medical coding and billing.

•Maintained 3.8 GPA.

References: Available upon request.

Contact this candidate