Customer Service Manager

Location:

Posted:

October 20, 2010

JEANNE M. CIMMINO

Branford, CT 06405

**********@*******.***

OBJECTIVE

To obtain a position where I can utilize and further develop my management skills, quality assurance,

team development and successful customer service skills in a managerial environment.

WORK EXPERIENCE

U.S. Department of Census, New Haven, Connecticut

Enumerator - March 2010 - September 2010 (Temporary position)

Duties: Planned work by reviewing assignment area and mapping route; conducted interviews with

residents by following stringent guidelines and confidentiality laws; explained purpose of census,

answered questions, elicited information and recorded census data on appropriate forms; assessed

quality control levels on assigned and unassigned addresses, determining which passed or failed and

maintained records for further verification; compiled information with accuracy as well as maintaining high

production levels; and daily information review and submission meetings with supervisor.

Bank of America, Guilford, Connecticut

Teller Operations Supervisor - August 2002 - January 2009

Duties: Responsible for driving day to day excellence and ensuring compliance requirements are met

which included coaching/training teller team to process transactions accurately and efficiently as well as

maintaining highest level of customer service by delighting and exceeding customer expectations; create

and cultivate an engaging, spirited and product knowledgeable team; work closely with Banking Center

Manager to improve banking center performance and accurate cash handling including vault and ATM

maintenance and complex customer cash needs.

Waldbaum's Super Foodmart, Branford, Connecticut

Head Cashier/Cashier - November 1996 - March 2010

Duties: Lead the front end team to operational effectiveness by supervising and assisting

baggers/cashiers with monies, store appearance and customer service; accurately and efficiently operate

cash register; provide top notch customer service; direct customers and answered product questions; and

follow all company policies and procedures.

Friendly's Ice Cream Corporation, Guilford, Connecticut

Shift Supervisor - May 2000 - November 2002

Duties: Assisted General Manager with opening/closing of restaurant including cooking and preparing

breakfast, quality and inventory control and restaurant supply set up/break down; lead wait staff to highest

guest satisfaction; perform administrative duties such as cash control and bank drop.